Customer Service Employee
Customer Service Employee
- Art der Beschäftigung: Vollzeit
- 32.000 € – 43.000 € (von XING geschätzt)
- Vor Ort
- Aktiv auf der Suche
Customer Service Employee
Über diesen Job
Welcome to 3NRG GmbH based in the Saxonian Burkau!
Since 2013, we’ve been driving change in an industry that stood still for far too long. Our focus: pallet-based delivery of natural products such as solid fuels, horticultural goods, and animal bedding – delivered exactly where they’re needed most. Fast. Reliable. Without detours. Because what looks like a well-organized supply chain to many is, in reality, often inefficient, expensive, and frustrating. That’s where we come in: as the only provider in the German-speaking market, we’re closing a real supply gap – with a distribution model that combines modern IT with smart logistics. We operate as a digital interface between producers, freight forwarders, and retailers – solving problems before they even become visible.
Our team? Made up of people who roll up their sleeves, take responsibility, and rethink processes. We’re making the availability of palletized goods more efficient, reliable, and future-ready – for the benefit of millions of end consumers.
With us, it’s all about purpose, responsibility – and strong collaboration.
Join our team and become part of our success!
What you can expect.
Your Responsibilities.
- Customer support and consulting in the internal sales department (via phone and email) as well as handling customer service tasks
- Telephone acquisition of new customers in cooperation with the field sales team
- Preparation of offers, orders, and order confirmations
- Order processing from order placement to delivery
- Handling complaints and returns
- Support for sales campaigns and promotions
- Market and competitor analysis
- Maintenance of customer master data in the ERP/CRM system
- Close collaboration with the field sales team, logistics, and accounting
Your Qualifications.
- Completed commercial training (e.g., industrial clerk, wholesale and foreign trade clerk, or equivalent)
- Professional experience in inside sales is an advantage
- Proficient in MS Office and ideally experienced with an ERP system
- Strong customer orientation and communication skills
- Independent and structured working style
- Ability to work well in a team
Our Commitment.
- Personal Work Environment: Owner-managed, medium-sized company with a pleasant and collegial working atmosphere
- Attractive Compensation: Competitive salary packages and additional benefits
- Employee benefits: discount for employees, additional vacation time
- Flextime
- Career Development: Opportunities for personal and professional growth
- Team Spirit: A strong sense of community through company outings, shared lunch breaks, and corporate events
- Good Accessibility: Ideally located with excellent transport connections close to the highway
- Food & Drinks: fruits, coffee and drinks will be provided free of charge
*For the sake of simplicity and better readability, gender-specific language is not used in this job posting. All role titles apply equally to all genders, as well as to individuals whose gender is not clearly defined, without implying any form of judgment or preference.