Job Description
Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Your role

In the role of Technology Analyst, you are responsible for providing technical assistance and support to internal users. This includes troubleshooting hardware, software, and network issues, installing and maintaining of End user computing equipment, and ensuring users can effectively utilize technology to perform their roles . You will have the opportunity to collaborate with some of the best talent in the industry to create innovative high quality and defect-free solutions to meet our clients’ business needs. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Required

• Minimum of 3+ years of experience in providing technical support for end user devices
• Strong ability to logically assess software and hardware issues.
• Install, configure, and maintain operating systems and applications (Windows, Microsoft Office).
• Provide support for enterprise tools and remote access technologies (VPN, Citrix, etc.)
• Knowledge of SCCM and imaging and software deployment.
• Perform hardware upgrades, replacements, and preventive maintenance.
• Coordinate with vendors for hardware repairs and replacements.
• Maintain inventory of IT assets and ensure compliance with IT policies
• Proficiency with ServiceNow
• Document issues, solutions, and maintain a knowledge base.
• Ability to articulate complex ideas, comprehend written and verbal communications, and possess excellent presentation skills.

Preferred

• Proficient knowledge of Microsoft products including Office, Teams, OneDrive, SharePoint, Intune
• Proficient knowledge of Active Directory, Azure and Exchange Online
• Audio/visual system setup and support for meeting rooms / conference rooms
• Network device configuration with remote assistance

Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.