Location – Essen, Düsseldorf
Timings – CET Working Hours and On-Call if required

Job Description:

Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

The Hybrid Cloud Support Engineer is a senior technical role responsible for providing expert-level support, troubleshooting, and optimization for our complex hybrid cloud environment. This role involves deep dives into issues spanning on-premises infrastructure, private cloud platforms, and public cloud services (e.g., Azure). The ideal candidate will be a critical escalation point, ensuring the stability, performance, and security of our integrated cloud solutions.

Your role:

• Serve as the primary escalation point for complex technical issues related to our hybrid cloud infrastructure
• Diagnose, troubleshoot, and resolve critical incidents across on-premises virtualized environments (e.g., VMware, Hyper-V), private cloud platforms, and public cloud providers (Azure, AWS, GCP).
• Provide expert support for cloud-native services, virtual machines, containers (e.g., Kubernetes, Docker), serverless functions, and associated networking and storage components.
• Implement and manage monitoring, logging, and alerting solutions for hybrid cloud environments to proactively identify and resolve performance bottlenecks or outages.
• Collaborate with architecture, development, and operations teams to optimize cloud resource utilization, cost, and performance.
• Participate in root cause analysis (RCA) for major incidents, identifying systemic issues and implementing preventative measures.
• Assist in the planning, testing, and implementation of new cloud services, migrations, and infrastructure upgrades.
• Develop and maintain comprehensive documentation, including runbooks, standard operating procedures, and architectural diagrams.
• Ensure compliance with security policies and best practices across the hybrid cloud landscape.
• Provide technical guidance, mentorship, and training to support staff based in India
• Participate in on-call rotation for critical incidents outside of business hours as required.

Required:

• 12+ years of experience in IT operations or support, with significant experience in a hybrid cloud or multi-cloud environment.
• Deep expertise in at least one major public cloud platform (Azure, AWS, or GCP), with strong understanding of core services (Compute, Storage, Networking, IAM).
• Strong hands-on experience with on-premises virtualization technologies (e.g., VMware vSphere, Microsoft Hyper-V).
• Proficiency in troubleshooting Windows Server and Linux operating systems.
• Solid understanding of networking concepts in both on-premises and cloud environments (VNETs, VPCs, VPNs, ExpressRoute/Direct Connect, DNS).
• Experience with containerization technologies (Docker, Kubernetes) and orchestration.
• Familiarity with infrastructure as code (IaC) tools (e.g., Terraform, ARM templates, CloudFormation) is a plus.
• Excellent problem-solving, analytical, and diagnostic skills, with an ability to trace issues across complex distributed systems.
• Strong communication and interpersonal skills, capable of interacting effectively with technical and non-technical stakeholders.
• Ability to work autonomously and manage critical situations under pressure.
• German (Fluent) and English (Fluent).

Preferred:

Relevant certifications are highly preferred, e.g., Azure Administrator Associate, AWS Solutions Architect Associate.

About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer