We are looking for an experienced Onsite Support Technician (m/f/d) in Frankfurt am Main. You will be responsible for providing technical user support on site and ensuring smooth IT operations within the framework of a professional walk-in centre and classic on-site support.

Service hours: Mon–Fri 6 a.m.–9 p.m., weekends 9 a.m.–7 p.m.

Tasks

• Support for the walk-in centre (stand-in/bring-in kiosk) and provision of support services on site
• First and second level support for users in the areas of Windows client, MS Office and standard software
• Warehousing and logistics for shipping and remote locations
• Remote support for users and technicians
• Mobile device management (MDM) including SIM card management
• Coordination of hardware repairs with external service providers
• Staging and image loading as well as managed deployments
• Asset clearing and documentation in the asset management system
• Conference room and meeting room support (audio/video equipment, connections, etc.)
• Hands-and-eyes support for server or network issues on site

Requirements

• Experience as an on-site technician or in hardware/ software support
• Knowledge of error analysis in Windows client environments (OnPrem)
• Basic knowledge of network and server technologies (e.g. cabling, reboots, patching)
• High service orientation, ability to work in a team and proactive approach
• Very good written and spoken English
• Willingness to work shifts (Service hours: Mon–Fri 6am-9pm, Sat 9am-7pm) and occasionally travel to Brussels
• Certificate of good conduct must be presented at the start of the project
• ITIL certification is an advantage