ROLE RESPONSIBILITIES

• Champion an enhanced client experience across supported locations by proactively identifying and resolving operational issues.
• Maintains key performance metrics (KPIs) related to service quality, efficiency, and customer experience to drive continuous improvement and client productivity.
• Ensure full compliance with the Pfizer Digital Process Framework by applying its principles to guide decision-making, maintain operational integrity, and maintain enterprise standards.
• Deliver regular status updates and communicate technology changes, experience enhancements, business-impacting events to stakeholders, ensuring transparency, strategic alignment, and timely dissemination of critical information.
• Handle client escalations by coordinating with the relevant teams to ensure timely and effective resolution.
• Provide local knowledge and guidance to global projects to ensure smooth execution and minimise service impact at close-out
• Proactively identify and implement continuous improvement opportunities to enhance service quality, operational efficiency and client experience.

BASIC QUALIFICATIONS

• A bachelor’s degree in information technology, Business Administration, or a related field, or equivalent professional experience.
• 2+ years relevant experience as a service delivery manager, project manager, or business analyst
• Strong written and verbal communication skills to provide regular updates and align expectations with stakeholders.
• Must be self-motivated, must have an ability to work well in a geographically dispersed, virtual team environment, and must exhibit a positive and professional attitude.
• Excellent communication skills and the ability to indirectly influence key partners and stakeholders

Work Location Assignment: On Premise

Information & Business Tech

Pfizer careers are like no other. In our culture of individual ownership, we believe in our ability to improve future healthcare, and potential to transform millions of lives. We’re looking for new talent to join our global community, to unearth new innovative therapies that make the world a healthier place.