You know that smooth logistics operations depend on reliable partners, accurate inventory, and fast resolution of operational issues?

• Manage the day-to-day operational collaboration with our external warehouses and 3PL logistics providers.
• Act as the central operational contact for warehouse-related issues, deviations, and escalations.
• Monitor agreed service levels, operational performance, and processing quality of our logistics partners.
• Follow up on open operational cases and ensure clear ownership, deadlines, and resolution.
• Coordinate operational topics between 3PL partners and internal departments such as Procurement, Planning, Customer Operations, Finance, and Sales.
• Identify recurring operational issues and drive corrective actions together with internal and external stakeholders.
• Support onboarding, transitions, and operational setup of new logistics partners or warehouse locations.

• Ensure the complete and timely processing of incoming goods across external warehouse locations.
• Monitor open, incomplete, delayed, or incorrectly booked goods receipts and actively clarify discrepancies.
• Investigate deviations between physical inventory, warehouse data, delivery documentation, and ERP records.
• Manage inventory exceptions such as missing stock, quantity differences, damaged goods, incorrect bookings, and blocked inventory.
• Coordinate inventory corrections and ensure transparent and traceable documentation of adjustments.
• Support inventory reconciliations, cycle counts, and physical stock counts.
• Maintain a high level of inventory accuracy and system data quality.

• Proactively identify operational deviations before they impact availability, delivery performance, or customer service.
• Structure and prioritize operational exceptions based on urgency, financial impact, and business relevance.
• Escalate SLA breaches, unresolved inventory discrepancies, and operational bottlenecks to the appropriate stakeholders.
• Coordinate root-cause analyses for recurring discrepancies and operational failures.
• Track corrective measures through to completion and verify that agreed actions are implemented.
• Maintain clear documentation of open issues, responsibilities, deadlines, and resolutions.

• Monitor relevant operational KPIs such as goods receipt completeness, inventory accuracy, processing times, open exceptions, and SLA performance.
• Create regular operational reports and provide transparency on outstanding issues and performance gaps.
• Identify opportunities to simplify, standardize, and improve warehouse and inventory processes.
• Support the implementation and optimization of interfaces between ERP systems, warehouse systems, and logistics processes.
• Contribute to continuous improvement initiatives together with internal teams and external logistics partners.
• Develop practical solutions that improve process reliability, transparency, and operational efficiency.

• Completed commercial or logistics-related vocational training, degree, or comparable qualification.
• Several years of professional experience in logistics, warehouse operations, supply chain, inventory management, or 3PL coordination.
• Practical understanding of warehouse processes, especially goods receipt, inventory management, stock reconciliation, and exception handling.
• Experience working with external warehouses, logistics service providers, or 3PL partners is highly desirable.
• Strong ability to investigate discrepancies, structure operational problems, and drive them through to resolution.
• Confident working with ERP and warehouse data; experience with SAP or comparable ERP systems is an advantage.
• Very good MS Excel skills and a strong affinity for numbers, operational data, and structured analysis.
• Strong organizational skills and the ability to manage several operational topics simultaneously.
• High level of ownership, reliability, and attention to detail.
• Hands-on mentality with a strong follow-up approach – you do not simply identify issues, you make sure they are resolved.
• Confident communication with external logistics partners and internal stakeholders.
• Ability to remain structured and solution-oriented in a fast-moving operational environment.
• Fluent German and English are required.