Barcelona

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Trusted Shops is the leading European brand for trust in digital commerce. We support more than 30,000 e‑commerce businesses across Europe with solutions such as the Trustmark, verified customer reviews, and buyer protection, enabling online shops to build trust and long‑lasting relationships with their customers.

As an Account Manager at Trusted Shops, you own a post‑sales customer portfolio in the Spanish market, with full responsibility for renewals, retention, and expansion. You combine strong commercial acumen with confident negotiation skills to grow revenue and secure long‑term customer value.

This role goes far beyond traditional account farming. You proactively engage customers, lead complex renewal and cancellation discussions, and actively uncover growth opportunities within your portfolio. As a trusted commercial partner, you balance a strong customer‑centric mindset with a clear focus on results.

• Own the strategic and commercial development of a Spanish post‑sales customer portfolio, independently leading contract renewals, commercial negotiations, and pricing discussions with a strong focus on long‑term customer value.

• Manage renewals, cancellations, and retention end‑to‑end, identifying root causes of churn risk, proactively engaging at‑risk customers, and implementing targeted retention measures.

• Proactively manage a defined portfolio of SMB customers, supporting them throughout the post‑sales lifecycle, including onboarding, performance optimisation, and product expansion.

• Identify and drive growth opportunities by analysing customer needs, business goals, and market trends, actively pursuing upselling and cross‑selling to contribute directly to revenue growth.

• Collaborate closely with Customer Success Managers to ensure optimal product usage, high customer satisfaction, and alignment on account health, retention strategies, and expansion opportunities.

• Own Tech‑ & Mid‑Touch accounts, adapting your engagement approach to customers with different levels of digital maturity, size, and operational complexity.

• At least 4 years of experience in sales, account management, or a comparable commercial role

• Proven experience in renewals, retention, and negotiation within an existing customer base

• Strong hunter mindset, particularly in commercial discussions and expansion opportunities

• Excellent communication skills and the ability to build long‑term customer relationships

• Structured, hands‑on, and results‑driven working style

• Basic knowledge of e‑commerce, SaaS, or digital services (industry experience is a strong plus)

• Spanish at native level (C2) and English proficiency (C1)

• Confident use of MS Office (Word, Excel, PowerPoint)

• Permanently based in Barcelona

What we offer you

• Hybrid work: Combine flexible remote work with team time in the office

• Workation:Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway

• Permanent contract with Europe's trusted brand

• 24 vacation days

• Buddy program (an experienced trustee is at your side)

• Individual training opportunities

• Events (Team Events, Unit Events, etc.)

• Health Pass (free online and offline sports, fitness and health courses)

• Mental well-being (OpenUp): Confidential access to mental health specialists and personal support

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply! ​

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.