Lille

At Trusted Shops, we empower over 30,000 online merchants across Europe to grow their businesses through trusted reviews and tailored digital solutions. As a European leader in digital trust, we combine agility, high standards, and an international mindset to deliver measurable impact for our clients.

We are looking for a Customer Success Team Lead to onboard, structure, and grow an existing team in France, while managing performance in a key phase of development. This strategic role directly impacts customer satisfaction, retention, and long-term value creation.

• Lead and inspire a team of Customer Success Managers, by defining and achieving clear KPIs, oriented towards usage and rapid adoption of our solution

• Support the team daily through operational coaching (before/after client meetings), regular performance reviews, and concrete and measurable action plans, to achieve individual and collective objectives

• Ensure continuous operational excellence and a premium, value-driven customer experience across the portfolio

• Deploy and test new strategies, customer approaches, and processes, measure their impact on the ground, and adjust quickly to maximize results

• Activelycontributetothe growth and structuring of the team, from onboarding new talent to working closely with other international Team Leads

• Proven management experience (minimum 2 years) in Customer Success, Account Management, or related roles, ideally within SaaS, with strong coaching skills

• Demonstrated leadership and talent development abilities, fostering a feedback culture and achieving team goals

• Strong analytical skills, with experience using KPIs to evaluate performance and drive decisions

• Excellent communication and interpersonal skills, with a hands-on, results-oriented, customer-focused approach

• Ability to thrive in a fast-paced, international environment, with full professional proficiency in French (C2) and English (C1 minimum)

What we offer you

• Hybrid work: Combine flexible remote work with team days in our office

• Workation: Work temporarily from another location within Europe

• Permanent contract with Europe's trusted brand

• 28 vacation days

• Buddy program (an experienced Trustee is at your side)

• Individual training opportunities

• Extensive training on our products

• Health Pass (free online and offline sports, fitness and health courses)

• Mental well-being (OpenUp): Confidential access to mental health specialists and personal support

• Health insurance: La Mutuelle Générale

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply! ​

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.