Head of Customer Solutions DIY Coatings (m/f/d)

Schulz Farben- und Lackfabrik GmbH is a medium-sized, internationally active company in the paints and coatings industry, headquartered in Langenlonsheim, Germany. Together with international partners, we develop market-specific systems tailored to diverse climatic, regulatory, and cultural requirements.

Our products are used across a wide range of industries, including DIY, retail and professional applications. With a strong focus on innovation, quality and customer collaboration, we continuously work on developing new solutions for demanding markets.

To strengthen our customer-centric approach and further expand our DIY business, we are looking for a Head of Customer Solutions (m/f/d) to lead and develop our international customer solution activities.

In this role, you will take full ownership of customer-specific solution development within our DIY coatings segment. You´ll act as a strategic interface between customers, sales, product development management and R&D to ensure the successful development and implementation of tailored solutions. You´ll drive customer-focused innovation, manage key international accounts on a strategic level and contribute significantly to the growth and positioning of our DIY business.

Your Responsibilities:

• Lead and develop the Customer Solutions function for the DIY coatings segment
• Drive the development of customer-specific product solutions in close collaboration with R&D and Product Development Management
• Act as a strategic partner for key international customers and support complex project negotiations
• Translate customer needs into technical and commercial concepts
• Manage and prioritize customer projects and ensure timely execution
• Collaborate closely with Sales, Marketing and Business Development to align on market strategies
• Build and further develop a high-performing, customer-focused team
• Identify trends, customer requirements and innovation opportunities in the DIY market

• University degree in Chemistry, Chemical Engineering or a comparable technical/natural science discipline
• Several years of experience in technical customer support with a focus on application-related topics
• Solid expertise in technical service, particularly in the analysis, evaluation and optimization of coating systems
• Experience in the technical development and adaptation of products to meet specific requirements and application conditions
• Practical understanding of material behavior, formulation processes and application-related interactions in the coatings field
• Ideally, experience in the DIY or application-oriented coatings segment
• Industry knowledge in the chemical and/or coatings industry is considered an advantage
• Strong leadership and team development capabilities
• High customer orientation and ability to manage complex stakeholder environments
• Strategic thinking combined with hands-on execution
• Strong communication and negotiation skills
• Ability to translate technical concepts into customer value propositions
• Fluent in German (Level C1) and English (Level B2)
• Willingness to travel internationally including extended business trips when required

• A key leadership role with high strategic impact in an international environment
• Direct influence on customer development and product innovation
• Close collaboration with senior management and international partners
• A dynamic working environment in an internationally active medium-sized company
• Short decision paths and a high level of personal responsibility
• Attractive development opportunities within a growing organization
• Work-life balance: flexible working hours and hybrid working options
• Company pension scheme with an above-average employer contribution
• Discounts & perks - access to the "Corporate Benefits” app, local fitness studios, and special offers on company products
• Bike leasing - tax-efficient and environmentally friendly
• Development & growth opportunities - we support your journey through onboarding, training and individual development programs
• Employee referral program - "Employees refer employees”
• Celebrating special moments together with meaningful and heartfelt gestures

Apply now!

Your contact person: