Contract Type: Open-ended

About IMD

The International Institute for Management Development (IMD) has been pioneering leadership development for nearly 80 years. Founded by business for business, we are an independent university institute with Swiss roots and global reach. Operating from Lausanne with strategic hubs in Singapore, Shenzhen, and Cape Town, IMD works with 19,000+ executives from 120+ countries annually. Our 145,000+ alumni form a powerful global network. Consistently ranked among the world's top business schools, IMD bridges cutting-edge research with real-world application to help leaders solve problems, scale solutions, and drive impact. Real Learning for Real Impact.

To reinforce our team, we are looking for a

Client Relationship Manager – Coaching Excellence Center

The Job's Mission

The Client Relationship Manager, Coaching Excellence Center
• is responsible for the growth of the CEC membership through the acquisition of new corporate clients.
• is responsible for developing new relationships with target prospective clients.

Key Activities & Accountabilities

• Work closely with the CEC Director to successfully engage and acquire new CEC clients :
o Prepare proposals and responses to RFPs in an effective and timely manner
o Support the Center Director in following up on client requests and opportunities
o Expand and maintain client relationships in the assigned region and acquire new clients through the consistent application of IMD corporate development strategies, tools, policies and procedures
o Prepare proposals for opportunities coming in with faculty and own the bidding of these from start to finish including the pitch

• Calibrate client’s learning and development needs based and knowledge of how IMD can help and what possible L&D solutions may look like.
o Develop close working relationship with the client’s key contacts.
o Lead and coordinate learning journey with the Learning Managers, coaching team and other individuals involved in delivery. Monitor feedback
o Enable cascading of IMD thought leadership throughout organizations via innovative instructional design and creative scalable delivery mechanisms
o Conceive and orchestrate new diploma/program combinations

• Meet expectations for activity and CRM documentation (contacts, accounts and custom opportunities) and overall approach.
• Create presentations for sharing insights with clients
• Produce summary reports at various phases of the project.
• Support projects/work for addressing client engagement needs.

Education
• Bachelor degree in business or other equivalent
• Coaching certificate ideally with ICF credentials

Experience
• 8+ years of relevant experience in Business/Client Facing roles
• Proven track record of interaction with C-Suite and Senior Executive roles.
• Experience in commercial support or quota-bearing roles
• Must have sales/commercial strategy responsibilities

Competencies
• Outstanding client facing capabilities
• Comfortable with picking up the phone to engage potential/current clients
• Ability to build credibility quickly with clients, constructively challenge client assumptions
• Ability to deliver face to face sessions in front of a class
• Able to deal with cultural diversity and to work successfully in a fast-paced environment
• Outstanding organisational skills
• Strong analytical skills, with ability to sift through data from multiple sources
• Strong Excel proficiency
• Ability to work under pressure and ability to work on multiple opportunities simultaneously
• Ability to work independently to complete assigned tasks accurately, on-scope and on time
• Pro-active and comfortable taking initiatives
• Can do, solution focused positive spirit
• Excellent communication skills in both oral and written English
• Open to travel as required.

How to apply

If you have the above skills and would like to work in our stimulating environment, please send your complete application file (letter of motivation and resume in English, copies of your work certificates and diplomas).

If you’re a qualified candidate with a disability (such as dyslexia, sight and/or hearing disabilities, etc) and you need a reasonable accommodation in order to apply for this position, please specify it in your application.

A valid Swiss work permit or Swiss or EU-25EFTA citizenship is required for this position.