The company

Since 1918, MIDO has been driven by a passion for measuring time. For us, true privilege lies in quality time — the time that belongs to each individual. Cutting‑edge technology, precision, exceptional materials, and timeless design are at the heart of our expertise. An international reference for its chronometer watches certified by the COSC (Official Swiss Chronometer Testing Institute), MIDO is present in 70 countries through a network of 2,400 official points of sale. Based in Le Locle, the brand is part of the Swatch Group, the world leader in watchmaking.

Job description

As the E-Commerce & Customer Service Coordinator (Part-Time), you will play a key role in supporting day-to-day e-commerce operations, digital campaign coordination, logistics workflows, and after-sales administration. Reporting to leadership within the E-Commerce and Customer Experience teams, you will help ensure smooth purchase and post-purchase journeys, accurate reporting, and efficient communication across internal teams and external partners.

Responsibilities include:

• E-Commerce Operations Support: Monitor daily order flow, product performance, and site functionality; support QA testing; ensure alignment between marketing activity and inventory; escalate operational or technical issues to HQ and IT.
• Digital Marketing & Campaign Coordination: Assist with coordinating global and local digital campaigns, manage timelines and asset routing, support promotional execution, and provide ongoing reporting, invoicing, and budget tracking.
• Fulfillment, Logistics & Returns: Work with fulfillment partners to ensure timely processing and delivery, support return workflows and issue resolution, monitor key inventory levels, and assist with escalations related to shipping or delivery.
• Customer Service & After-Sales Administration: Deliver responsive support to customers and retail partners; manage end-to-end repair workflows in SAP; ensure accuracy in warranty assessments; collaborate with Spare Parts, HQ, and service centers to maintain timelines; and contribute to ongoing process improvements.
• Reporting & Analytics: Compile weekly and monthly KPIs, identify trends and operational gaps, and support data accuracy related to payments, PSP processes, and marketing expenditures.

Working Conditions:

This role is primarily office-based with regular work performed on a computer, involving extended periods of sitting, typing, and digital documentation management. Occasional handling, photographing, or packaging of repair items may be required. Work is completed within part-time scheduled hours, with flexibility during peak periods, product launches, or special campaigns (with advance notice).

Employment Status:

Part-Time: 20 hours per week. Some flexibility may be required during high-volume periods, promotional events, or technical deployments, and you may occasionally be required to work more than 20 hours per week.

Profile

• Strong organizational and time-management abilities with excellent attention to detail.
• Effective communicator with strong written and verbal skills.
• Comfortable multitasking and balancing multiple priorities within part-time hours.
• Analytical mindset with a proactive, solutions-oriented approach.
• Collaborative team player who thrives in a fast-paced environment.

Professional requirements

• Bachelor’s degree in Business, Marketing, Communications, or related field (preferred).
• 2–5 years of experience in e-commerce operations, customer service, or after-sales support.
• Experience with digital marketing activities is an asset.
• Familiarity with e-commerce platforms (e.g., Magento).
• Experience with ERP systems, especially SAP.
• Working knowledge of digital marketing tools and analytics platforms (e.g., Google Analytics).
• Understanding of PSP / acquirer payment processes.