Service Desk Agent (m/f/d)

Do you have experience in IT support - but want more? Perfect.
Whether you come from the service desk, have already worked in a network environment or are looking for the next step in your career, you'll find the right place to progress with us. In a dynamic ICT environment, you will not only work in 1st level support, but also develop yourself further in a targeted manner.
In our medium-sized ICT company, you will work at the heart of network operations, take on responsibility in day-to-day business and actively contribute your expertise to exciting projects and further developments.

Does that sound exciting? Then apply now as a Service Desk Agent (m/f/d)

Location: Mainz

Your tasks with us:

• You take responsibility for 1st level support and are the first point of contact for technical inquiries - solution-oriented, structured and professional.
• You document and prioritize tickets efficiently in the system and work with the team to ensure smooth processes.
• You recognize critical faults at an early stage, initiate escalations within the framework of our SLAs (Service Level Agreements) and follow them up consistently.
• You communicate confidently with customers, partners and service providers - by telephone and in writing, in German and English.
• You work closely with our engineering team, grow step by step into technical topics and increasingly take on your own configurations and smaller projects
• You think along with us and help drive improvements to tools, processes and workflows
• You maintain and create documentation and ensure comprehensible, cross-team knowledge.
• After successful onboarding, you will participate in the rotating on-call service - with corresponding additional remuneration.

What we offer you:

• Innovative ICT technologies and your own Cisco lab to try out and learn from
• A modern, creative and flexible working environment
• Regular feedback, internal & external training and coaching for your professional and personal development
• Access to training tools, documentation and direct knowledge transfer from the engineering team
• Regular team events that are really fun: Kick-off trip, company run, barbecue, joint lunches, Christmas party and much more.
• An attractive salary - plus special remuneration for your on-call assignments
• An international environment in which German and English are part of everyday office life

What you bring with you:

• Completed IT training, a technical degree - or comparable practical experience
• Confident handling of ticket and monitoring systems from everyday IT work
• Initial knowledge of the Cisco environment (e.g. routing, switching, VPN, MPLS, IPSec) is a plus - but not a must
• Enjoy communication, good organizational skills and real team thinking
• Very good German (near native speaker) and solid English for international exchange

Sounds good? Then we look forward to getting to know you!
Starting immediately -

we are ready when you are. Full-time or part-time (min. 30h)

Simply send your application documents to jobs(at)mitcaps.de (maximum 6 MB), stating your desired salary and earliest starting date.
Or apply directly online using our application form!