• A leading IT and digital services provider delivering secure, scalable solutions to support business operations and digital transformation in an international enterprise environment.

Your Benefits:

• Fexible working hours and home-office option
• Extensive Learning & Development opportunitie
• Life balance & family-friendly benefits
• Modern office environment with canteen
• Health & sports programs

Your Duties:

• Establish, maintain, and continuously enhance the Configuration Management Database (CMDB)
• Collaborate with Business Application Owners to define service trees and map infrastructure using ServiceNow Service Mapping
• Ensure integrity, accuracy, and currency of all Configuration Items (CIs)
• Define, implement, and enforce ITIL-aligned configuration policies, standards, and procedures
• Align asset and configuration data in close cooperation with the Group Competence Center for IT Configuration Management
• Support the integration of IT Asset Management and Configuration Management processes and tools
• Work closely with Change Management, Incident Management, and the Service Desk
• Conduct audits and process reviews, identify discrepancies, and drive corrective actions
• Train, advise, and support IT teams on configuration management best practices
• Contribute to ITSM improvement initiatives, especially in the areas of automation and tool integration

Your Qualifications:

• Degree in Computer Science, Information Systems, or a comparable qualification is an advantage
• Strong understanding of the ITIL framework; certification (ITIL 4 Foundation or higher) is highly desirable
• Proven professional experience in Configuration Management within medium to large IT environments
• Solid knowledge of IT Asset Management and its interaction with configuration data
• Hands-on experience with CMDB tools such as ServiceNow, i-doit, BMC Remedy, Matrix42, or comparable platforms
• Structured, detail-oriented, and process-driven working style
• Confident communicator, able to collaborate effectively across departments and stakeholder groups
• Very good command of English, written and spoken
• Experience supporting ITSM-related projects, particularly automation and tool integration initiatives
• Confidence in conducting audits and ensuring compliance across IT processes

About Hays:

IT is and always has been our core business that laid the foundation for Hays' success. We are the biggest privately owned IT recruitment agency in Germany and offer the best jobs for every career level - whether you are interested in vacancies in agile SMEs or international DAX groups. Hays masters the entire IT job spectrum, from support to software architecture or digitalisation - thanks to our broad portfolio, we have something for everyone. In the last decades, we were able to support numerous IT experts with choosing the right path for a successful career, positioning ourselves as their lifelong partner. Our highly specialised consultants can cater to your every wish and expectation and will prepare you for interviews and contract negotiations. Give it a try and learn what the market has to offer - our services are free of charge, non-binding and discreet! We look forward to hearing from you.

Bereitgestellt in Kooperation mit der Bundesagentur für Arbeit.