Commercial Operations Analyst (f/m/d)

IDnow is a leader in digital identity and fraud prevention in Europe with a mission to transform trust into the most powerful asset in the digital world, empowering enterprises with AI-driven, SaaS-based identity solutions that deliver scalable security, adaptive compliance, and real-time fraud prevention. Through its broad portfolio of digital identity and fraud prevention solutions, IDnow establishes, maintains and enriches trust throughout the customer journey, ensuring businesses can confidently and securely operate while leveraging digital identity to drive growth, security and scalability.

The company has offices in Germany, United Kingdom, Romania and France, and is backed by renowned institutional investors, including Corsair Capital and Seventure Partners. Its portfolio of international clients spans a wide range of end markets including financial services, telecommunications, travel & mobility, gaming, and other industries.

This position is based in Munich, Germany.

We’re looking for a Commercial Operations Analyst (Data Quality & Reporting) to ensure commercial, sales, and revenue-related data is accurate, timely, and easy to understand across the full customer journey (Lead → Order → Renewals), including channel and lead reporting. You will govern Salesforce master data and field quality, and build/maintain the core reports and dashboards used by leadership to steer new business and renewals/retention performance.
You will partner closely with the Finance-owned BI function (Snowflake + Tableau). While BI owns the platform, you will have the required Tableau admin access to build and maintain dashboards and data sources, and you’ll collaborate to ensure reliable data exchanges and reconciliations.

Key Responsibilities

• Govern and steward master data across the commercial customer journey in Salesforce and connected systems (leads, accounts, contacts, opportunities, products, pricing, contracts).
• Define and maintain data standards, validation rules, quality controls, and documentation.

• Own ongoing monitoring of Salesforce field completeness/validity and overall data hygiene (duplicates, missing fields, broken links, inconsistent picklists).
• Coordinate remediation with RevOps and Sales Ops teams.

• Maintain the "single source of truth” for key commercial and revenue-related metrics across Sales, Channel, Finance, and leadership.
• Ensure consistent metric definitions and alignment between Salesforce, Snowflake (Finance BI), and billing sources—especially where revenue is generated downstream and mirrored back into Salesforce via BI.

• Translate Salesforce/CRM, billing, and BI data into clear operational reporting for pipeline, ARR, win rates, lead performance, channel performance, renewals/retention, and new business bookings.

• Own and update management KPI dashboards in Tableau for Lead to Order; co-own Order to Cash dashboards with Finance.
• Build and maintain Tableau reporting assets (dashboards, data sources) with granted admin access.
• Partner with the BI team to ensure Salesforce / Snowflake data exchanges are correctly set up and monitored.

• Regularly health-check the data processes behind reports (Salesforce → Snowflake/BI → Tableau), identify root causes of discrepancies, and drive adjustments with RevOps, Sales Ops, Finance, and BI.

• Triage data/process issues impacting reporting accuracy and adoption.
• Communicate dashboard changes, data issues, and process improvements to stakeholders.
• Support ad-hoc reporting requests from commercial leadership.

• Partner with Revenue & Pricing Operations on forecasting tools and inputs.
• Collaborate with Finance on plan vs. actuals, including reconciliation of bookings/revenue views where applicable.

• Proven track record as a self-driven individual contributor who works autonomously, proactively identifies opportunities, and owns projects end-to-end.
• Strong analytical mindset with hands-on experience using:
• Salesforce (required)
• Tableau (required)
• HubSpot (preferred)

• Experience in master data stewardship, data governance, or data quality initiatives is highly desirable.
• Passion for operational excellence and continuous improvement.

• Salesforce: Certified Administrator, Advanced Administrator, Data Architect, Platform App Builder, Tableau CRM & Einstein Discovery Consultant
• Tableau: Tableau Desktop Specialist, Tableau Data Analyst
• HubSpot: HubSpot Reporting Certification, HubSpot Data Management Certification

Perks & Benefits

• Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions.
• We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification.
• We make your remote work comfy: we provide support on equipment and offer flexible working hours.
• We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work.
• May your family require your attention or other reasons apply: use the benefit of our paid special leave days.
• Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities.
• In addition to the perks & benefits above, we offer specific benefits that differ between our locations.

IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.

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