Your mission

As Customer Communication Strategist, you will own one of DCS' most critical customer touchpoint: B2C communication across the full customer lifecycle. Your mission is to craft and continuously improve how we communicate with millions of customers, with clarity, consistency, and impact.

You are first and foremost an exceptional communicator with a process-builder's mindset. You will define and evolve the strategy and roadmap for customer communication, shaping the technology landscape that enables it. Working at the intersection of Product, Commercial, CRM, and Operations, you will set the standards that govern every message we send: from transactional emails to marketing campaigns, ensuring they feel like they come from one coherent voice and brand.

By joining DCS in this role, you will have a direct and visible impact on the customer experience, shaping how customers perceive our products, brands, and reliability, while building a critical customer-facing service with long-term impact.

Make an impact by:

• Owning the end-to-end customer communication strategy and roadmap across all B2C touchpoints.
• Actively participating in and influencing the design of the new communication technology landscape, collaborating closely with IT and Product.
• Establishing clear governance, approval criteria, and quality standards for all customer communication, ensuring transactional and marketing emails meet the same bar.
• Ensuring correct recipient targeting, testing readiness, and compliant send-out execution.
• Collaborating closely with CRM and Campaign Management to align transactional and marketing communication, defining and maintaining lifecycle-based content, tone-of-voice, and brand standards across markets and channels.
• Designing and documenting scalable communication processes that can grow with the business and adapt across markets.
• Leading cross-functional alignment across Product, Commercial, IT, and Operations to ensure consistent and high-quality execution.

Your profile

• Several years of experience in customer communication, CRM, content strategy, or a similar role in a B2C environment.
• Proven track record of owning and improving customer communication programs with measurable impact on customer experience.
• Outstanding written and verbal communication skills. You are the person others turn to in order to get the message right.
• Strong process design skills: you can map, document, and improve complex workflows across teams.
• Strong hands-on, can-do mindset with a clear focus on outcomes.
• Solid experience with customer communication or messaging platforms.
• Strategic thinker who can own a roadmap and make prioritisation decisions with confidence.
• Comfortable collaborating with IT and engineering stakeholders. You don't need to write code, but you understand how systems connect and can hold your own in technical discussions.
• Pragmatic, structured, and comfortable with end-to-end ownership and accountability.

We offer

• A unique opportunity combining the energy of a start-up with the power of BMW, Mercedes Benz Mobility & bp
• Working on products & services with a high social impact
• An international team of talented people who love what they do and live a collaborative spirit
• An open minded culture with room for growth and the freedom to bring in own ideas
• Subsidized gym membership, subsidized office lunch benefit, a personal development budget for your professional growth, monthly mobility budget, offsite/ team events & much more
• modern, sunny offices in Berlin & Munich
• 2 days of home office in a week

… and of course, the classics: delicious coffee & tea, fresh fruits and an office dog friendly environment

At DCS we acknowledge the value of diversity, promote equality and challenge unfair discrimination. We strive to create an inclusive work environment, safe for anyone regardless of their gender identity, sexual orientation, abilities, ethnicity or race. We have the clear goal of driving diversity and inclusion across all dimensions and treat each applicant with the same respect and consideration.