You are interested in the position as Junior Customer Support Manager (f/m/d) at EQS Group GmbH?
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Please note that this position requires work authorization for Germany.
The language requirements for this position are: German - Fluent (C1), English - Conversational (B1-B2).
The estimated salary range from XING does not necessarily correspond to the salary range of this job offer.

As part of our Client Services Team IR Europe, you will help our clients publish investor relations content and deliver webcasts professionally, reliably, and to the highest quality standards. As a central point of contact, you will contribute to an outstanding client experience and support our continued growth in digital investor relations. 

Activities

• Build and maintain strong, long-term relationships with our predominantly listed clients, providing reliable and professional support through our digital solutions. 
• Manage and quality-assure the content of investor relations websites for well-known companies. 
• Plan and support virtual corporate events, with a particular focus on audio and video webcasts. 
• Use our in-house content management system and proprietary webcast platform to maintain website content and coordinate webcast delivery. 
• Collaborate closely with our Newsroom, Project Management, Web Development, and Sales teams to deliver excellent customer experience. 
• Take ownership from an early stage and develop your skills in a growing, international environment. 

Requirements

- Background in business, social sciences, communications, or a related field. - Fluent in German (at least C1 level) and strong English skills (at least B2 level). - Confident, practical, and responsible use of AI tools. - Experience working with content management systems (CMS) and basic HTML knowledge. - Interest in image and audio editing.

Team

As part of our Client Services Team IR Europe, you will act as a central point of contact and contribute to an outstanding client experience while supporting our continued growth in digital investor relations.

Application Process

Screening Interview

An introductory conversation with our Culture & People team to discuss your background, motivation, and interest in the role, while giving you the opportunity to learn more about EQS and our recruitment process.

Technical Interview

A discussion with the Hiring Manager focused on your professional experience, technical expertise, and the skills required for the role through role-specific questions and examples.

Cultural Fit Interview

A conversation with our Culture & People team to explore how your values, collaboration style, and ways of working align with EQS's culture, while helping you determine whether we're the right fit for you.

About the Company

EQS Group was founded in Munich in 2000. Today, the group employs around 600 professionals worldwide. https://www.eqs.com/ 

 

We believe technology can drive integrity and build trust. That’s why EQS Group develops digital solutions that make transparency scalable and responsible business achievable. More than 14,000 companies worldwide use our software to meet regulatory requirements reliably, manage risks effectively, and report transparently on business performance and its impact on society and the environment. Our cloud platform, the EQS COCKPIT, brings together solutions for compliance, data privacy, sustainability, and investor relations — enabling organizations to act with confidence and lead with integrity. By combining innovation with purpose, we create technology that promotes accountability and supports a more sustainable future for business and society." 

Join our team at EQS Group and become part of a dynamic and inclusive workplace that celebrates individuality. We welcome individuals from all backgrounds who share our commitment to excellence and our passion for creating a diverse and inclusive workforce. 
  
Take a look at Kununu or Glassdoor as well as Ambitionbox for India, to find out what people say about us as an employer!