Ref.: 116429

Your Tasks:

We are seeking an experienced Operations Manager to lead and optimize operational processes across internal teams and/or external vendors. In this role, you will design, launch, standardize, and continuously improve workflows, tools, and operational efficiencies. You will play a key role in solving complex operational challenges, enhancing customer experience, and delivering cost-effective solutions at scale.

This position requires a strong background in process improvement, stakeholder management, and data-driven decision-making. The ideal candidate will be comfortable executing initiatives with minimal guidance and collaborating across cross-functional teams.

Key Responsibilities

• Design, launch, and scale operational solutions to improve efficiency, customer experience, and success metrics (e.g. cost, time savings, capacity)
• Publish and communicate operational KPIs and metrics to internal and external stakeholders.
• Develop and maintain SOPs, process maps, documentation, help resources, and training programs
• Manage the end-to-end customer experience across programs, policies, and operational workflows
• Contribute to and support execution of large-scale operational projects and initiatives.
• Collaborate with suppliers/internal teams to ensure operational compliance (legal, financial, privacy) and service delivery aligned with SLAs and PRDs
• Lead or contribute to regular business reviews with suppliers and internal teams to discuss performance, scaling strategy, and improvement opportunities
• Analyze trends in process and workflow performance to identify and implement improvements (e.g. utilization, automation, cross-team efficiencies)
• Support process improvement and knowledge sharing internally and externally (e.g. case studies, best practices)
• Participate in supplier/internal selection, onboarding, performance reviews, and progress evaluations
• Provide feedback to service providers and stakeholders to improve and scale operational processes
• Manage operational queries, escalations, and employee-facing queues with minimal supervision.
• Support stakeholders in understanding processes and policies and assist in issue resolution/escalations.
• Build and manage strategic relationships with key stakeholders to ensure smooth operations and delivery
• Drive project planning and delivery in alignment with supplier/internal strategy, ensuring the right team, cost, and location fit

Your profile:

• Education: Bachelor's degree in Engineering, Industrial Engineering, Operations, or a related field
• Experience:
• 4+ years of experience in operations management, project management, or a similar operational discipline
• 3+ years of experience in problem solving, scheduling and planning, documentation management, and process improvement.
• Language Requirements:
• English - Mandatory
• German and Romanian - Preferred
• Tools & Applications:
• Proficiency in Google Workspace (Docs, Sheets, Slides)
• Experience with AODocs or similar documentation/process management tools

For over 30 years, Nash direct has been helping remarkable people to win exciting roles at world-leading technology companies in Germany. Our Mission is to give our employees the best possible experience in working with us.

Interested? Then we would love to receive your application!

Marlena Marzano Monterosso