Channel Operations Manager Americas (all genders)
Channel Operations Manager Americas (all genders)
Channel Operations Manager Americas (all genders)
Channel Operations Manager Americas (all genders)
Paessler GmbH
Computer-Software
Nürnberg
- Art der Anstellung: Vollzeit
- 61.000 € – 77.000 € (von XING geschätzt)
- Remote
Channel Operations Manager Americas (all genders)
Über diesen Job
- Mexico City
The Channel Operations Admin for the Americas Region is responsible for supporting our channel ecosystem to ensure that the partner experience is managed with efficiency and in a timely manner. This role focuses on partner onboarding, quote management, data maintenance, and adhering to service-level agreements (SLAs). The position requires close collaboration with Channel Account Managers (CAMs), Distribution Account Managers (DAMs), and internal teams to optimize partner experience and streamline processes. This is a key role to ensure the continued satisfaction of our partner network and ensure that they have the optimal B2B experience when working with Paessler.
YOUR TASKS
Partner Support and Ticket Management:
- Maintain high responsiveness and adherence to SLAs through proactive ticket monitoring to resolve inbound partner requests and inquiries.
- Rotate ticket management duties with team members to ensure continuous coverage.
- Assign tickets to appropriate teams, providing clear and concise summaries when necessary.
Partner Account Management:
- Facilitate the creation of new partner accounts in CRM and ERP systems to fully onboard new resellers to the Paessler portal to meet required response time (SLA).
- Perform updates to existing partner records to maintain data hygiene for contacts and general partner information
- Assign new partners to the correct Channel team member.
Quote Management:
- Prepare, revise, and manage partner quotes within the required response time (SLA).
- Ensure all quote activities comply with internal guidelines and standards.
- Manage and action partner requests for quote and deal registration extensions.
CRM and Data Maintenance:
- Manage and update Paessler PRM and CRM data, ensuring accuracy and consistency.
Deal Registration Support:
- Support the approval process for deal registrations, ensuring compliance with guidelines.
- Coordinate with senior team members for cases requiring escalation.
- General Administration Tasks as needed to address and route partner issues and requests to the correct Channel team member for a timely response.
YOUR PROFILE
- Proven track record in sales with strong experience in channel sales / account management
- English language skills on native level, additional languages are a plus
- Strong communication skills and a convincing manner that inspires customers to use our product
- You are willing to travel up to 30% within the Americas region
FACTS FOR YOU
- We produce an excellent software that is loved by its users as shown by our 97% customer satisfaction rating, and is recognized worldwide as one of the best-known products in the area of network monitoring
- A great working atmosphere in an enthusiastic international team with flat hierarchies in a fully remote setting
- Innovative and creative work environment with plenty of room for new ideas
- You can rely on the team, spread all over America and in Germany, and expect to be supported in your daily tasks, even though you will be thousands of miles away in your satellite position
- The parent company Paessler GmbH in Germany is a fast-growing midsized company that has been in the market for 20 years. The company is focused on long-term goals and is currently comprised of 350 employees.
INTERESTED?
Make it easy for yourself and use the application button below.
Your contact person for this great jobs is:
contacthr@paessler.com
And at the end, a very important note:
For us, diversity is more than just a word — it's a commitment. Our job posts are geared towards all people, regardless of their gender, sexual orientation, background, faith, or physical abilities. We value diversity and strive to create a work environment that prioritizes equal opportunities and inclusion. In line with this objective, please note that candidates with severe disabilities will be given preferential consideration over applicants with equal qualifications. At Paessler, we're determined to break down barriers and provide everyone with the chance to develop their full potential. Please feel free to let us know if you believe there are ways we can improve the wording of our jobs posts or our overall recruitment approach. Let's work together to create a more colorful and inclusive corporate culture!
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