Channel Operations Manager (all genders)

As a Channel Operations Manager, you will drive operational excellence across Paessler’s global partner ecosystem. Your focus will be on ensuring partners are efficiently onboarded, fully enabled to transact, and consistently productive within our systems (PRM, CRM, LMS, and ERP).

You’ll improve systems, processes, and partner experience by optimizing workflows and data accuracy, making it easy for every partner to engage and generate revenue through Paessler’s partner programs.

Partner Onboarding

• Review and process new partner applications daily, ensuring completion within SLA.
• Own account creation and validation across go‑to‑market systems such as Salesforce and Odoo.
• Collaborate with Channel Sales, Legal, and Finance for documentation, compliance, and due diligence.
• Maintain and continuously improve onboarding process documentation, driving automation and efficiency opportunities.
• Track and report onboarding SLAs, conversion rates, and activation metrics to assess partner onboarding efficiency.

Partner Enablement

Operational Readiness

• Train partners on Partner Relationship Management (PRM) workflows including deal registration, NFR license requests, certification completion, and access to marketing and learning resources.
• Create and maintain enablement materials (guides, videos, FAQs) in collaboration with Channel Marketing and Learning Management teams.
• Manage the PRM knowledge base and coordinate partner‑facing communications regarding operational updates and enhancements.

Enablement Cadence

• Conduct follow‑up engagement with new Bronze partners following their first successful deal registration ("post‑win partner acceleration”).
• Establish enablement tracking across partner tiers, measuring certification completions, PRM adoption, and onboarding milestones.
• Partner with Channel Account Managers to ensure synchronized engagement and continuous enablement journeys.

Systems UAT Ownership

• Serve as the functional tester for GTM system updates impacting partner operations (CRM, PRM, ERP, LMS).
• Validate partner experience, workflow consistency, and data integrity during User Acceptance Testing (UAT).
• Document testing outcomes, track issues, and coordinate resolutions with system administrators and product owners.

Channel Productivity

• Monitor and analyze partner engagement, transaction activity, and ACV performance metrics.
• Identify inefficiencies or operational bottlenecks and recommend automation or enablement solutions in collaboration with Sales Enablement.
• Support initiatives connecting deal‑to‑onboarding workflows and partner post‑win success programs.

Channel Reporting

• Ensure partner data accuracy and consistency across all systems.
• Manage the reporting cadence for partner tiers, enablement KPIs, and onboarding SLA performance.
• Collaborate with Business Intelligence teams to design and enhance dashboards and visualizations of partner performance.
• Identify and escalate data quality trends or discrepancies to relevant system or process owners.

• 3–5 years’ experience in Channel Operations, Revenue Operations, or Partner Program Management within a global SaaS or technology organization.
• Strong understanding of B2B channel dynamics, partner tiers, and reseller/distributor relationships.
• Proven experience working within Salesforce; additional experience across systems such as Odoo, PRM, or LMS environments is highly valued.
• Demonstrated ability to manage cross‑functional processes and improve operational workflows through automation and documentation.
• Analytical mindset with proficiency in Salesforce, Excel, Power BI, or Tableau for reporting and data visualization.
• Experience conducting or coordinating UAT for GTM systems.
• Excellent communication skills with the ability to simplify complex systems and processes for external audiences.
• Detail‑oriented, organized, and comfortable managing multiple cross‑regional priorities in a fast‑paced environment.
• Fluent in English; proficiency in German is advantageous, and other European language skills are a plus.

• Many possibilities to further develop your individual skillset
• Innovative and creative work environment with plenty of room for new ideas
• A structured onboarding phase with experienced colleagues
• Flexible working hours and a familiy-friendly environment
• A great working atmosphere in an enthusiastic international team with flat hierarchies
• Paessler is a fast-growing midsized company that has been in the market for 20 years. The company is focused on long-term goals and is currently comprised of 350 employees