• Overseeing after-sales service by analyzing and addressing customer complaints to provide effective solutions


• Supervising and ensuring that planning and targets are met as scheduled


• Ensuring all supervised work units comply with established procedures


• Resolving issues related to unit repairs for customers and coordinating with relevant parties


• Supervising, advising, and guiding subordinates to meet procedural and quality standards


• Coordinating and monitoring warranty costs to ensure performance aligns with company targets


• Making decisions on customer complaints and managing thar resolution to ensure customer satisfaction and timely product delivery


• Providing necessary equipment and measuring toots to support after-sales service activities


• Analyzing customer complaints to enhance internal processes and advising customers accordingly


• Designing and updating systems and procedures within work units to Improve performance effectiveness


• Evaluating subordinate performance to ensure they meet competency requirements and identifying areas for improvement

• Bachelor Degree in Industrial Engineering, Mechanical Engineering


• Min. 5 (five) years’ experience in related function


• Have good knowledge in refrigeration system / HVAC system


• Highly good communication skills, follow through actions and decisions with sense of urgency


• Proficient in English (spoken and written)

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