We are currently seeking a dynamic and service-driven Duty Manager to join our team and oversee hotel operations during the afternoon shift.

Key Responsibilities:

• Oversee daily hotel operations during assigned shift

• Ensure exceptional guest experience and satisfaction at all times

• Handle guest concerns, complaints, and service recovery professionally

• Supervise and support operational teams across departments

• Monitor service standards, cleanliness, and presentation

• Ensure compliance with hotel policies and procedures

• Prepare shift reports and communicate effectively with management

Profile & Qualifications:

• Proven experience in the hospitality industry (hotel environment preferred)

• Strong knowledge of guest experience and satisfaction standards

• Excellent communication and interpersonal skills

• Leadership skills with the ability to motivate teams

• Strong problem-solving and decision-making abilities

• Flexible, proactive, and service-oriented mindset

• Ability to work evenings, Sundays, and Public Holidays