Customer Service Officer

Taking off Together!

Tasks

• Coordinate general tasks linked to aircraft arrivals, departures, and Maintenance Check Flights, including transportation arrangements for crews, inspectors, and other personnel
• Liaise with airport authorities, ground handling agents, and flight catering services to ensure smooth operations
• Serve as the primary contact for welcoming customers upon arrival
• Coordinate logistics incl accommodation, transportation, mobile communication, and IT support for customer Reps
• Manage security access to facilities and conduct facility tours, introducing customers to the Project team
• Provide daily customer care, addressing both professional and personal requests
• Maintain and update the Customer Database and manage customer feedback
• Organize services including catering, transport, taxi, accommodation, and special event support

Benefits

Company bonus (if applicable), Flight privileges, Discounts / shopping, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible, Flexible working hours, Medical Insurance

Behind the scenes

Requirements

• University degree with a focus on business administration, economics, or aviation engineering
• Min 2+ years experience in international business environment
• Demonstrates strong customer orientation and interpersonal skills
• Excellent command of English, additional regional language is a plus
• Proficient user of Microsoft Office Suite; familiarity with ERP systems, SAP
• Excellent organizational skills and multitasking ability
• Trusted to maintain confidentiality of sensitive information
• Skilled in negotiation and persuasion
• Highly analytical mindset with the ability to understand complexity and make informed decisions

Company

About Lufthansa Technik AG

Lufthansa Technik is the world's leading provider of maintenance, repair, overhaul and modification services in the aviation industry. With more than 22.000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers around 800 customers around the world a complete range of aircraft technology services.

The fascination for flying is what connects us all. In front of the engine or behind the laptop, in logistics or on the smallest individual part. We make aviation safe, rethink it 6 and still keep our feet on the ground. Because only when every move is perfect and we discover innovative possibilities even in the smallest detail, we are proud. We believe in the potential of the individual. And in the fact that this potential grows best in the community. Our diversity makes us strong and allows us to stand out together.

www.lufthansa-technik.de