Customer Service Representative

Join Our Team and Shape the Future of Lufthansa Technik Portugal

Are you ready to be part of something extraordinary? We’re establishing a new MRO facility near Porto, Portugal. This location will be repairing engine parts and aircraft components. As part of a well-established and trusted company, we’re offering you the unique chance to combine the stability of a successful organization with the excitement of building something new from the ground up!

Tasks

As a Customer Service Representative, you will ensure smooth operational support by processing, documenting, and monitoring the administrative handling of aircraft components, tools, and engine parts.

Responsibilities and Tasks including but are not limited to the following:

• Act as the main contact for customer, logistics, and workshop inquiries
• Interface with Lufthansa Technik and business partners
• Create cost estimates and manage customer approvals
• Resolve claims and discrepancies proactively
• Handle commercial processing and contract execution efficiently
• Support and monitor performance level reporting
• Ensure contract compliance and identify optimization opportunities
• Implement customer-specific customizations and update contracts
• Monitor orders to ensure compliance with agreed rates/services
• Coordinate and track logistics shipments
• Use SAP and other systems for daily operations

Benefits

Old-age provision / employee retirement, Flight privileges, Discounts / shopping, Life Insurance, Medical Insurance, Employee and networking events

Requirements

We’re looking for a motivated Customer Service Representative to join our team. You will manage customer inquiries, support logistics, and ensure efficient operations while providing excellent service.

• 1–3 years of experience in customer service (aviation is a plus)
• Good written and spoken Portuguese and English skills
• Degree in industrial engineering, economics, or similar
• Strong logistics knowledge and business
• Excellent organizational and communication skills
• Analytical, proactive, and customer-focused
• Able to manage complexity and work in teams
• Willing to work in Germany and abroad

Please send your application in English.
Candidates must have the right to live/work in Portugal.
Applications will be evaluated based solely on the candidates' merit, without consideration of any other factors.

Company

The employing company is part of Lufthansa Technik Group and provides maintenance, repair and overhaul of aircraft components and engine parts, including services as logistics and related or ancillary activities.