DIVISION/LOCATION: Kemble, Cotswold Airport

HOURS OF WORK: 40 hours per week on a flexi-time basis

POSITION SUMMARY: Support function for all departments of the business

KEY COMPETENCIES:

• Planning and Organising
• Problem Solving
• Customer Relationships
• Communication
• Conduct

Main Duties and Responsibilities:

In addition to the functions detailed below, employees are required to carry out such other duties as may reasonably be required. In addition, key objectives and targets will be set/established and agreed on appointment.

• Business Support for all departments including but not limited to; general back office assistance for Sales & Marketing, Apprentice Office, Exams Office, Training Operations, Senior Management.
• Responsible for the production of certificates, including the coordination of supporting documentation, and communicating exams results to the appropriate parties.
• Arrange staff travel, including accommodation, air travel, pool cars and vehicles hires.
• Administration including but not limited to customer feedback surveys, course folders and bookings, general database entry, Purchase Orders, postage and deliveries, student document scanning.
• Reception duties to include the cover of the front desk, providing a high level of customer service with a range of customers, employers, suppliers and contractors. This may be face to face, phone based or via email.
• Assist the Facilities and Stores Controller with facility based tasking including general maintenance checks, asset tracking and supply monitoring.
• Conduct Health & Safety, and Fire procedures.
• Support with Continuous Improvement projects, such as supplier reviews, event planning, and process implementation.

  Qualifications:

• Excellent working knowledge of MS Office and database programs
• Previous experience in a customer service environment