We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

All SAP locations in Germany as for example Walldorf (close to Mannheim/Heidelberg), Hamburg, Berlin, Ratingen (close to Düsseldorf), Eschborn (close to Frankfurt), Gerlingen (close to Stuttgart), Hallbergmoos (close to München) are possible.

YOUR FUTURE ROLE

Specialist Customer Success Manager have overall responsibility for the daily management of assigned cloud customer accounts. This includes account management strategies, developing and managing engagement and expansion plans, and delivery of Customer Success services to ensure product consumption and product usage growth. The focus of this position is two-fold: to maximize the value for customers of their investments in SAP SPM cloud products and promote revenue growth and protection.

The S-CSM SPM role is a specialist role within the Sales Performance Management (SPM) domain. Its responsibility is to be the primary point of contact for our customers’ stakeholders, including Sales Operations, Finance and IT organizations and stakeholders from multiple levels within our customers’ organizations (from administrators and practitioners to the C-Suite). The S-CSM SPM role requires knowledge that spans from SaaS to incentive management practices .

S-CSMs enable their customers’ long-term success through multiple account management avenues. These are some of the core account management practices utilized.

• Working proactively with customers to develop their roadmap to improve consumption and maximizing the value of the customer’s subscriptions
• Complete Relationship Assessments, Outcome Success Plans, initiate tracking, and maintain associated tasks for each account in the portfolio
• Providing leading practice advice and guidance to customers for operating their SAP SPM cloud solutions and related governance
• Understanding customer’s business models, priorities, objectives, and goals to identify potential operational and commercial risks, retain current revenue footprint and look for expansion opportunities
• Developing and executing a proactive "customer first” renewal and expansion plan in conjunction with other internal SAP account team members
• Utilizing commercial and business acumen for commercial queries and to ensure licensing compliance, renewal forecast, and optimized contractual opportunities
• Understanding and leveraging Customer Success services and tools to drive maximum value to customers

YOUR PROFILE

• 5+ years of experience managing complex customer engagements or other customer facing experience
• A self‐starter, with energy, drive, the ability to manage multiple priorities and work independently and problem solve
• Strong oral and written communication skills with the ability to credibly present and communicate recommendations to senior management in organizations.
• Experience in SAP Sales Performance Management solutions, sales operations, incentive management, IT, Healthcare and Financial Services is not required but highly valued
• Experience developing account management plans and with contract negotiations is not required but highly valued
• Project Management certification is highly valued
• Proficiency in Microsoft Office: Excel, PowerPoint, Word, and Outlook
• German Language skills written and spoken
• Bachelor equivalent: yes