Desk Side Support Manager (Applications Support) | Req#3872

Immediate Opening at ActioNet for a Desk Side Support Manager (Applications Support) to join our on-site team supporting developers and service operations. This role serves as a key liaison between development teams and business stakeholders, ensuring smooth delivery and support of technical solutions. The ideal candidate will have a background in DevOps, SharePoint (including PowerApps), and business analysis, with additional experience in ServiceNow considered a strong plus.

Location: On-site | Near the White House, Washington, D.C.
Clearance: U.S. Citizenship Required | Eligible for Public Trust – High
Schedule: Normal Core Hours (Monday–Friday)

• Provide technical troubleshooting support to developers and end users across multiple platforms.
• Act as a business analyst to capture requirements, identify process improvements, and translate needs into technical solutions.
• Support and maintain SharePoint environments, including development and customization using PowerApps and Power Automate.
• Collaborate with DevOps teams to streamline deployment pipelines, manage version control, and monitor CI/CD processes.
• Work closely with the service team to resolve incidents, perform root cause analysis, and ensure SLAs are met.
• Document solutions, standard operating procedures, and knowledge base articles for ongoing support and training.
• Utilize ServiceNow for ticket management, incident tracking, and workflow support (preferred).

• U.S. Citizenship and eligibility for a Public Trust – High clearance.
• Proven experience in application support, DevOps practices, or business analysis.
• Hands-on experience with SharePoint, PowerApps, and related Microsoft 365 tools.
• Strong communication and stakeholder engagement skills.
• Ability to work independently on-site and coordinate with remote teams.

• Experience with ServiceNow in an enterprise environment.
• Familiarity with Agile or ITIL frameworks.

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator !

Core Capabilities:

• Advanced and Managed IT Services
• Agile Software Development
• DevSecOps
• Cybersecurity
• Health IT
• C4ISR & SIGINT
• Data Center Engineering & Operations
• Engineering & Installation

Why ActioNet ?

At ActioNet , our Passion for Quality is at the heart of everything we do:

• Commitment to Employees : We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters .
• Commitment to Customers : We are committed to our customers by driving and sustaining Service Delivery Excellence.
• Commitment to Community : We are committed to giving back to our community, helping others, and making the world a better place for our next generation.

ActioNet is proud to be named a Top Workplace for the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.

What's in It For You?

As an ActioNeter , you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?

ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Full-Time Employees are eligible to participate in our ActioNet’s Benefits Program:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and AD&D Insurance
• 401(k) Savings Plan
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Referral and Merit Recognition Programs
• Employee Assistance and Identity Theft Protection
• Paid Holidays: 11 per year
• Paid Time Off (PTO)
• Disability Insurance