About the Client

Our client is a global payment service provider dedicated to simplifying online and in-store transactions for businesses. They offer secure and flexible payment solutions, supporting over 80 payment methods worldwide. Their focus is on enhancing customer experience, reducing payment costs, and enabling businesses to expand into international markets with reliable, data-driven financial technologies.

Role Overview

As a Key Account Manager, you will play a pivotal role in nurturing and growing client relationships. This is a fully remote opportunity where you will manage a diverse portfolio of merchants, ensuring they receive top-notch service and support. You will have the chance to work with international clients and make a significant impact on business growth and customer satisfaction.

Key Responsibilities

• Serve as the main point of contact for a portfolio of merchants, ensuring strong and professional client relationships.
• Oversee the onboarding journey for new merchants and support seamless integration into the company's ecosystem.
• Provide ongoing operational and business support, responding to client inquiries in a timely and effective manner.
• Gather and analyze merchant feedback, sharing insights with internal teams to enhance products and service quality.
• Develop long-term partnerships with clients, focusing on retention, satisfaction, and business growth.
• Collaborate cross-functionally with internal teams to resolve client-related issues and improve overall processes.
• Track merchant performance and engagement, proactively identifying areas for improvement and expansion opportunities.

Requirements

• 2+ years of experience in Account Management within fintech, payments, or related industries.
• Solid understanding of merchant onboarding, client support, and payment operations.
• Proven experience managing B2B relationships and maintaining long-term client partnerships.
• Ability to effectively manage multiple tasks, priorities, and client requests simultaneously.
• Strong communication, negotiation, and stakeholder management skills.
• Languages: English B2, Russian C1.
• Experience in fintech.

Key Soft Skills

• High level of ownership and responsibility.
• Excellent communication and relationship-building abilities.
• Proactive, client-focused, and results-driven mindset.
• Strong organizational skills with attention to detail.
• Ability to thrive in a dynamic and fast-paced environment.

What We Offer

• Competitive salary aligned with experience.
• Collaborative and transparent team culture.
• High-impact role in a scaling fintech company.
• Recognition of personal milestones and achievements.
• Social benefits.

Department Join Customer Support and Success Role Account Manager / KAM Locations Vienna Remote status Fully Remote Compensation Package TBD