Operations Senior Specialist - Issue and Crisis Management (m/f/d)

Full-time | 40 hours per week - 100 % | Vienna Headquarters, AT

FOUR PAWS is the global animal welfare organisation for animals under direct human influence, which reveals suffering, rescues animals in need and protects them. Find out more about our sustainable campaigns and projects on www.four-paws.org.

Would you like to contribute to something meaningful and work with us on our mission? This is your chance. We are looking for dedicated people to enrich our team.

Your contribution will be

• Developing, implementing, and regularly updating the organisation’s issue and crisis management framework to enhance organizational resilience
• Monitoring internal and external environments to identify potential compliance risks and emerging issues that may impact the organisation’s operations or reputation
• Serving as a case manager for reports received via the organisation’s compliance and integrity line, ensuring intake, initial assessment, documentation, and appropriate follow-up actions in line with internal policies
• Conducting analyses related to issues and crises and formulating effective mitigation and response strategies
• Advising relevant senior leadership and teams during high-risk situations, facilitating reponse coordination and ensuring appropriate decision-making
• Designing and delivering training to relevant colleagues across the organisation on issue escalation procedures, crisis compliance, emergency response, and regulatory reporting obligations

Your profile ideally illustrates

• Several years of relevant professional experience, preferably in crisis and issue management, risk or compliance functions, emergency and incident response, or related field
• Advanced university degree (Master's or equivalent preferred) in internal relations, public administration, risk management, or related field
• Fluent English (C2 level or equivalent); fluent German is an advantage
• Proficiency in MS Office 365 (Teams, Word, Excel, PowerPoint)
• Experience in drafting crisis protocols and compliance documentation
• Strong skills in reporting, and risk monitoring
• Proficiency in data analysis and interpretation
• Strong analytical skills and excellent numerical reasoning ability
• Passion for animal welfare and FOUR PAWS' vision and mission

Our offer includes

• The opportunity to truly contribute to global animal welfare
• A multinational team
• Flexible working times with the option of partial remote work
• An animal friendly workplace with a dynamic and pleasant work environment 
• Workplace health and wellbeing initiatives
• Wiener Linien annual ticket (or partial contribution to Klima Ticket) and pension fund after probationary period
• PAWSdays: extra days off at the end of the year on top of your 25 days of annual leave
• Birthday leave: extra day off to use around your birthday
• The yearly gross minimum salary for this position is 54,000 EUR (full-time base, consisting of 14 payments) according to our internal compensation scheme

Join our passionate team to make a difference for animals.
Apply with your CV in English today.

We reveal, rescue and protect unique animals from many different species through systems change and by creating species-appropriate environments at our sanctuaries!

We celebrate our colleagues' differences and strive to create an inclusive environment because we believe that only by working together, we can advance animal welfare worldwide. We value diversity, equity, and inclusion, and we strongly encourage candidates from all diverse backgrounds and experiences to apply. This includes, but is not limited to, individuals with diverse lived experiences, racial identities, national origins, religions, socioeconomic backgrounds, ages, sexual orientations, gender identities and expressions, and disability statuses to apply. We welcome everyone who wants to support our mission. Please contact careers@four-paws.org if you require assistance applying to this position.

All interested individuals are invited to submit their applications for the position. Please note that in compliance with applicable laws and regulations, having a valid work permit for the respective country or being eligible to obtain one is a requirement for this position prior to commencing employment.

Apply with your CV in English today via > link