The Austrian Academy of Sciences (OeAW), Austria’s leading non-university research and science institution, is offering a Position as

IT-Support Techniker:in (w/m/x)

(full-time, 40 hours per week, Vienna 1010)

Your Tasks

• Single Point of Contact (SPOC):After your training period, you will take turns with your colleagues to act as the central point of contact (SPOC) for all incoming support requests to ensure efficient coordination and quick problem resolution.
• 1st and 2nd level support:Supporting our employees with IT issues by phone, email, remote desktop, and on-site if necessary.
• Error analysis and troubleshooting:Independently processing and solving hardware and software issues.
• Documentation:Maintaining support tickets and creating solution documentation.
• Installation and configuration:Assisting with the setup and support of IT systems. Carrying out relocations of IT equipment.
• Forwardingcomplex inquiries to 3rd-level support or external partners.
• Commissioning and maintenanceof various client systems (including PCs, notebooks, telephones, and smartphones).
• Creating and updatingoperating system and user manuals.
• Actively initiating improvement measuresin the organizational areas and supporting their implementation.

Your Profile

• Solid educationwith a high school diploma (HAK, HTL) or completed IT technician apprenticeship.
• Relevant professional experience of at least 3 to 5 years as an IT support technician.
• Excellent communicationskills: Polite, friendly, and patient interaction with customers is a matter of course for you.
• Experience in userand IT support in an IT service desk environment and with ticket systems.
• Broad technical IT knowledgeand a keen interest in IT systems and technology.
• Perfect German and good Englishlanguage skills.

Our Offer

• Challenging and varied field of activity in one of Austria's most traditional and dynamic scientific institutions (ÖAW)
• Work in a central downtown location with flexible flexitime arrangements
• Benefits and attractive social benefits (paid lunch break, company pension, voluntary allowances, etc.)The minimum basic salary for this position is € 3.112,58 gross per month, according to the collective agreement of the Austrian Academy of Sciences. The actual salary will consider your professional and personal skills as well as your previous work experience.If you appreciate an interesting, challenging work environment and we have sparked your interest in this position, please send us your detailed written application, including your resume, certificates, and references.

The Austrian Academy of Sciences (OeAW) pursues a non-discriminatory employment policy and values equal opportunities, as well as diversity. Individuals from underrepresented groups are particularly encouraged to apply.