Technical Business Analyst (f/m/d) – B2C Omnichannel

Vienna | asap | Fulltime | unlimited

• Translate business needs into implementable, end-to-end solution concepts for the e-commerce platform, working closely with Solution Architects to align with technical architecture and platform strategy

• Lead solution discovery and requirement alignment through workshops with Product Owners, stakeholders, and technical teams

• Design scalable omnichannel solutions, defining system interactions, integration concepts, and customer journey flows

• Produce clear documentation and visual artifacts (user journeys, process flows, integration diagrams) to guide development teams

• Collaborate with international platform teams to ensure consistent platform evolution, agile team alignment, and continuous improvement of customer journeys and platform capabilities

• Explore AI-supported tools and approaches to enhance solution design, accelerate analysis, and identify optimization opportunities

• Do you have 5–10 years of IT experience with a focus on Software Engineering, Solution Design, and large-scale transformational programs?

• Are you skilled in designing service-oriented architectures, APIs, and microservices, and familiar with digital platforms that support business processes?

• Can you apply Design Thinking and Agile methodologies to create innovative, user-centered solutions?

• Are you experienced with tools such as Jira, Confluence, Miro, or other documentation/design platforms?

• Do you have fluent proficiency in both German and English?

• Do you have strong problem-solving, communication, and stakeholder management skills, and the ability to work effectively in complex, dynamic environments?

At Magenta, we believe in diverse employees and live equal opportunities. We welcome all applications regardless of cultural and social background, age, gender, nationality, religion, disability or sexual orientation. Magenta connects all people.

• We want to win together
• T- you can count on me
• We challenge the status quo
• We are optimistic about our digital future
• No bullshit bingo we are honest, authentic & humorous
• We connect more with each other and with our customers

That sounds good to you?
THEN WE MIGHT BE THE RIGHT ONES FOR YOU.

• Food voucher
• Flexible working hours
• Health care
• Job ticket
• Learning offers
• Homeoffice
• Benefits
• Company pension plan

According to the collective agreement for the telecommunications industry, this position carries a minimum gross monthly salary of € 4.046,28 based on full-time employment (38.5 hours per week). We will discuss your actual salary with you in person, taking into account your individual qualifications and professional experience. You can expect an attractive offer that exceeds the minimum stipulated by the agreement.

You want to find out more about us? Get a glimpse of our Magenta World.