Introduction

Henkell Freixenet is the world’s leading sparkling wine producer, offering a unique portfolio ranging from Cava and Prosecco to Champagne and Crémant, complemented by a diverse selection of wines and spirits. We combine strong heritage with a truly international and innovative mindset.

For our Global IT division at our headquarters in Wiesbaden (Germany), we are looking for you as soon as possible.

As Team Lead IT – Onsite Support (m/f/d), you will take full responsibility for leading the onsite support team in Wiesbaden while driving service excellence and standardized support processes internationally.

Your Tasks

• Disciplinary management of the Onsite-Support Team in Wiesbaden​
• Responsible for first level support at all locations in Germany​
• Group-wide definition of support standards​
• Responsible for coordinating support tickets and service requests (prioritization, distribution, and escalation)​
• Establishment of a global community for support standards

Your Profile

• Degree in engineering, computer science, business informatics or comparable qualification​
• Minimum experience of 5 years in leading IT teams ​
• Ability to steer internal/external consulting and external service providers​
• Deep knowledge of Microsoft applications​
• Service-oriented and user-centered mindset​
• Ability to build and manage a young team with changing personnel​
• Willingness to provide professional development for employees​
• Driver's license Class B​
• Professional in English and German

Bereitgestellt in Kooperation mit der Bundesagentur für Arbeit.