Our Customer Service team, based in our Headquarters in Winnenden (Stuttgart Area) is the central hub connecting our supply chain functions with the regional Sales Business Units and is currently looking for a:

Customer Service Manager (f-m-d)

Responsibilities:

• Lead the Customer Service team, ensuring efficient order-to-cash operations, timely claim resolution and high service standards.
• Monitor KPIs and drive continuous improvement initiatives.
• Improve service quality and process efficiency across regions, standardizing systems and processes (SAP & Salesforce Service Cloud).
• Act as liaison between headquarters, SBUs, logistics teams and external customers (f-m-d).
• Support Supply Chain projects through cross-functional coordination.
• Manage escalated cases with root cause analysis and corrective actions.
• Oversee return management across European logistics centers.

Requirements:

• Proven experience in customer service operations within manufacturing or B2B environments.
• Proven ability to lead, develop, and motivate teams.
• Solid knowledge of order-to-cash processes, logistics flows and claims management.
• Proficient in SAP (SD module preferred) and CRM systems (Salesforce Service Cloud desirable).
• Good command of German and English; additional European languages are an advantage.
• Willingness to travel as required by business needs (approximately 10%).

Bereitgestellt in Kooperation mit der Bundesagentur für Arbeit.