Powering transformation for a sustainable future

At WinGD and across the shipping industry we face unprecedented change as we strive to bring greater sustainability into our global business. As marine engine designers our responsibility in this is significant. A career with WinGD has an impact on shaping a better world for tomorrow.
As a leading developer of the two-stroke engines that power merchant shipping, our people drive innovative solutions for our customers on a global scale. Headquartered in Winterthur, Switzerland, since its inception in 1893, WinGD continues the legacy of the Sulzer Corporation through innovation in design.
Our success in this ever evolving, competitive environment is based on the drive, innovation and collaboration of our diverse employee population, over 420 people worldwide, representing over 25 different nationalities. Come, be a part of this change.

WinGD is looking for a

Head of Product Support (m/f/d)

Location: Winterthur

Overview

The Head of Product Support leads WinGD’s technical lifecycle ownership from R&D handover to end of warranty, ensuring timely, customer‑centric support for engine builders and owners. The role oversees Product Care, Warranty, Documentation and Supplier Engineering, acts as the operational interface between engine builders and internal functions, and drives continuous improvement to reduce CoPQ, strengthen product reliability and secure a consistent global customer experience.

Responsibilities:

• Lead and develop a multi‑disciplinary Task Force team (RCA specialist, data engineer, senior engineers) providing rapid support for complex lifecycle cases
• Ensure fast mobilisation and structured handling of high‑impact customer issues escalated from Product Care and Warranty
• Drive systematic root‑cause analysis and ensure robust technical findings for Engineering, Product Management and R&D
• Collaborate closely with R&D and Engineering to validate hypotheses, confirm design‑related issues and accelerate implementation of corrective measures
• Coordinate with LPC CN/KR and local engineering resources to gather field data, reproduce issues and support on‑site interventions when needed
• Work closely with Product Care to ensure consistent communication, issue transparency and aligned messaging towards engine builders and owners
• Ensure proper documentation, reporting and knowledge capture for all Task Force activities, feeding learnings into lifecycle and design improvements
• Monitor systemic issues, support prioritisation and contribute to reducing recurrence through structured improvement loops
• Promote a proactive, solution‑oriented and customer‑centric mindset within the Task Force and across Lifecycle Operations

Requirements:

• Master’s degree in Mechanical Engineering, Marine Engineering, Energy Systems or a comparable technical discipline
• 10+ years of experience in engineering, product support, field service, R&D support or lifecycle operations in a complex industrial or marine environment
• Strong hands‑on technical background in engine systems, ideally including 2‑stroke engines and/or future‑fuel technologies
• Proven experience in root‑cause analysis and systemic problem solving (e.g. RCA, CAPA/8D), including validation of corrective measures
• Demonstrated ability to lead and coordinate multidisciplinary expert teams under time pressure
• Experience working across R&D, Engineering, Product Care, Warranty and local organisations (LPCs)
• Comfortable with direct customer interaction, including technical discussions with engine builders and owners
• Structured, analytical and solution‑oriented mindset, with a strong focus on execution and results
• Fluent in English; German and/or Mandarin are a strong plus; willingness to travel internationally

Our offer:

• An opportunity to shape the sustainability and environmental impact of the shipping industry. WinGD is on the leading edge of the technology which is shaping the future of the shipping industry
• A dynamic working environment, blending a long history of technology expertise with industry leading innovation across a global network
• Award winning and extraordinary products
• Multi-cultural and interdisciplinary teams offering diverse perspectives and collaborative thinking
• Dynamic and interactive working conditions. WinGD offers a non-hierarchical, agile structure where input and ideas are welcome
• In-house technology training and professional development opportunities