System Support Engineer

As a healthcare pioneer and the industry’s global leader in in-vitro diagnostics, the Diagnostics Division pushes boundaries and challenges the status quo to redefine what’s possible. Our commitment to research and development means we can bring to the market integrated solutions in diagnostic testing, laboratory efficiency, healthcare digitalization and decision support tools and software. Our products deliver increasingly precise information to help save lives, prevent or control the risk of infection and monitor treatment effectiveness.

The RDS R&D organization operates globally, with international teams across various sites and countries, and is structured into four networks and four chapter areas. We are currently seeking a passionate and proactive individual to fill the role of System Support Engineer within the R&D Service chapter, located in Rotkreuz, Switzerland.

As a System Support Engineer, you will be a key technical expert within a cross-functional environment, responsible for supporting Roche Diagnostic Systems throughout their entire lifecycle, from development to post-launch.

Tasks & Responsibilities

• Serve as a technical expert and primary point of contact for internal customers regarding all service aspects.
• Install Roche Diagnostics systems, including hardware and software, across all development phases, including early prototypes, as well as according to installation manuals in the Roche Diagnostics Knowledge (RDK) database.
• Perform system qualifications (IQ/OQ), execute preventive maintenance, and conduct autonomous troubleshooting and repair of hardware and software issues.
• Manage the deployment and servicing of various systems and their specific configurations.
• Ensure comprehensive documentation in accordance with established quality standards.
• Provide technical support for global development trials.

Must-Haves

• HF or university degree in an engineering or life sciences discipline, such as medical devices, electronics and automation, or mechatronics, or completed technical vocational training with relevant practical experience.
• Initial experience in, or a clear willingness to work in, a highly regulated industry and in laboratories with biosafety levels S1 and S2.
• First hands-on experience in a technical or mechanical occupation.
• Customer- and service-oriented team player with strong communication and collaboration skills, featuring an autonomous and proactive work style.
• Proficiency in English, both written and spoken, is essential. German is an advantage for the Rotkreuz site.

Nice-to-Haves

• Basic knowledge of network administration and IT troubleshooting.
• Prior experience servicing diagnostic instruments or involvement in equipment management.
• Practical experience resolving technical issues across interdisciplinary setups, including hardware, software and laboratory workflows.
• Previous experience working in a GMP- or ISO-regulated environment.

What We Offer

• The opportunity to work for one of the world’s leading pharmaceutical companies.
• A modern campus with extensive green spaces and meeting areas.
• A central location with easy access to the motorway and a nearby train station.
• A varied range of responsibilities.
• Home office opportunities.
• Further training opportunities through temptraining.
• The opportunity to work in a dynamic and motivated team.
• Good compensation.

Please send your complete application documents to Ms Nadine Rutz.

Chemistry, Pharmaceuticals, Pharmacy, Diagnostics, Zug, Lucerne, Full-time, Research, Laboratory