About Madame Sum

Madame Sum is redefining fast casual dining through qualitative, innovative dumplings crafted with the finest Swiss ingredients.

Blending culinary excellence with operational efficiency, we are building a scalable, modern food brand with strong ambitions in the QSR space in Switzerland and beyond.

The Dumpling Bar

We’re on a mission to make the best dumplings in the city.

Our dumpling bar at Globus Bellevue is designed as a fast-paced, quality-driven, and vibrant operation, where great food meets efficient, friendly service. The concept is strongly focused: dumplings arrive frozen and are finished on-site through steaming, assembling, and mise en place, ensuring fast delivery and high quality.

This location is a key step in Madame Sum’s expansion and will serve as a reference for future openings.

Tasks

Guest experience & service

• Welcome guests, take orders, and manage the counter during service
• Deliver fast, friendly, and consistent service aligned with brand standards
• Handle peak service moments with calm and efficiency
• Be a visible and approachable leader for both guests and team

Kitchen operations

• Execute on-site food preparation: steaming dumplings, assembling dishes, and managing mise en place
• Ensure correct handling of frozen products and adherence to preparation procedures
• Maintain speed, accuracy, and consistency during service, execute basic inventory control
• Ensure strict compliance with hygiene, food safety, and cleanliness according to HACCP

Team leadership

• Manage opening and closing procedures and resolve operational bottlenecks in real time
• Lead, train, and support team members across service and kitchen tasks
• Ensure all staff are cross-trained between counter and kitchen stations
• Build and manage schedules
• Ensure fair workload distribution, rest periods, and clear communication
• Act as the main point of reference for the team during shifts

Organisation & optimisation

• Work closely with the founders to refine processes and workflows
• Help document operational standards for future locations
• Contribute to building a scalable, repeatable fast-casual model
• Continuously look for ways to improve efficiency and guest satisfaction

Requirements

Experience & skills

• Available within two weeks
• 2–5 years of experience in hospitality or fast casual dining / QSR
• Comfortable working both front of house and in the kitchen
• Solid understanding of basic kitchen operations (mise en place, steaming, food handling)
• Strong service mindset with genuine enjoyment of customer interaction
• Able to manage high-volume service with speed and precision

Mindset

• Hands-on, proactive, and solution-oriented
• Entrepreneurial spirit, you enjoy building and improving systems
• Team-first mentality and natural leadership style
• Detail-oriented, reliable, and calm under pressure
• Motivated by growth and long-term responsibility

Benefits

• Salary: depending on profile and experience (fixed + variable package)
• 30% discount on Globus products
• Dumplings for lunch and dinner
• A creative, entrepreneurial, and demanding work environment
• Real ownership and learning opportunities in a growing food brand
• Location: Globus Bellevue Zürich

Why join us?

• Be at the forefront of innovation in fast casual, combining culinary quality with operational efficiency
• Work closely with the founders in a dynamic, entrepreneurial environment
• Help shape the future expansion of Madame Sum, locally and internationally
• Grow into broader operational or leadership roles as the brand scales