Company Description

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Job Description

The Mobile Banking teams deliver mobile app solutions used by over 25 banks across Europe and APAC. Our teams in Zurich, Manila, and India work closely with Product Owners, Account Managers, and developers to enhance client satisfaction, stabilize existing apps, and drive modernization toward the next-generation mobile platform.

As part of this collaborative, fast-moving environment, you’ll be at the center of client delivery—balancing priorities, managing change, and ensuring smooth releases for our multi-tenant mobile app landscape.

Your key tasks

• Own end-to-end delivery of client change requests and defect resolution for our mobile banking apps
• Lead CR intake with clients, define scope and acceptance criteria, coordinate estimates, and manage delivery through to release
• Triage and prioritize incidents based on business impact and SLAs, drive resolution and root-cause analysis
• Maintain a shared backlog across banks, apply transparent prioritization, and balance capacity versus demand
• Govern the app release calendar, code freeze/cut-offs, and status dashboards in close coordination with development teams
• Act as the single point of contact for client delivery—prepare executive updates, manage escalations, and align cross-functional stakeholders (POs, KAM, DevOps)
• Standardize ways of working across clients—templates, SLAs, RACI, and release procedures
  

Qualifications

• 5–8+ years of experience in Service Delivery, Program/Project Management, or Technical Account Management in a software product company
• Proven success managing multiple enterprise clients and agile development teams (Scrum/Kanban)
• Strong prioritization, stakeholder management, and negotiation skills
• Solid understanding of mobile app delivery processes
• Excellent communication skills—clear reporting, executive-level presentations, and confident client facilitation
• Fluent in English

It would be a real bonus if you have

• Knowledge German/Swiss-German is a plus
• Experience in financial services or regulated environments
• Certifications: ITIL v4, PMP/Prince2, or Agile (PSM/PSPO)

Additional Information

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.