About Madame Sum

Madame Sum is redefining fast casual dining through qualitative, innovative dumplings crafted with the finest Swiss ingredients.

Blending culinary excellence with operational efficiency, we are building a scalable, modern food brand with strong ambitions in the QSR space in Switzerland and beyond.

The Dumpling Bar

We’re on a mission to make the best dumplings in the city.

Our dumpling bar at Globus Bellevue is designed as a fast-paced, quality-driven, and vibrant operation, where great food meets efficient, friendly service. The concept is strongly focused: dumplings arrive frozen and are finished on-site through steaming, assembling, and mise en place, ensuring fast delivery and high quality.

This location is a key step in Madame Sum’s expansion and will serve as a reference for future openings.

Tasks

We are looking for Team Members who enjoy working in a fast-paced, customer-facing food environment and take pride in doing simple things extremely well.

This role combines guest service, basic kitchen execution, and teamwork. You will be an essential part of the daily operation, supporting both front-of-house and kitchen activities to deliver a smooth, high-quality guest experience.

This is a hands-on, on-the-floor role. You will be actively involved in service during lunch, dinner, and weekends.

You will work closely with the Operations Lead and the rest of the team, contributing to a positive atmosphere, efficient service flow, and consistently great food.

Guest experience & service

• Welcome guests warmly and take orders at the counter
• Deliver fast, friendly, and accurate service
• Handle payments and basic POS operations
• Maintain a clean, organised, and welcoming front-of-house area

Kitchen operations

• Execute on-site food preparation: steaming dumplings, assembling dishes, and managing mise en place
• Handle frozen products correctly and follow preparation procedures
• Support speed, accuracy, and consistency during service
• Maintain strict hygiene, food safety, and cleanliness according to HACCP

Operations & teamwork

• Support smooth lunch and dinner services
• Assist with opening and closing procedures
• Work flexibly across stations (counter, kitchen, cleaning)
• Communicate clearly and support teammates during busy services
• Follow instructions and operational standards set by the Operations Lead

Requirements

Experience & skills

• Previous experience (2+years) in hospitality or fast casual is a plus
• Comfortable working both with customers and in the kitchen
• Willing to learn food preparation and service standards
• Reliable, punctual, and well-organised
• Able to work efficiently in a fast-paced environment

Mindset

• Service-oriented with a positive attitude
• Hands-on, proactive, and team-focused
• Calm and respectful under pressure
• Takes pride in contributing to a clean, well-run operation

Benefits

• Salary: depending on profile and experience
• 30% discount on Globus products
• Dumplings for lunch and dinner
• A positive, energetic, and demanding work environment
• Real learning opportunities within a growing brand
• Location: Globus Bellevue

Why join us?

• Be part of a premium fast-casual food concept in a flagship location
• Learn both service and kitchen operations
• Work in a dynamic, supportive, and ambitious team
• Gain experience in a growing food brand with strong standards
• Opportunities to take on more responsibility over time