Job Description
• Providing level 2 technical support to customers.
• Ability to convey technical solutions in a clear and concise manner.
• Undertaking analysis, diagnosis and resolution of client problems via phone, e-mail .
• Quickly responding to customer enquiries and concerns.
• Escalating unresolved problems to other support staff.
• Analyzing call logs to spot trends and underlying issues.
• Testing and evaluating new technology.
• Analyzing Internet issue and Configuration of ...
