VoiceOnyxhat einen Beitrag geschrieben.19. März 2019
VoiceOnyx offers three international calling plans for a monthly flat fee per phone. No per minute charges are applied. The plans are available based on your needs in an office/retail setting, marketing company, or high volume call center.
Freedom Global Rate Plan:
This first plan is a $10 additional fee on top of the regular monthly phone service. The Freedom Global Plus plan is designed for offices which may call internationally weekly and do not want to pay for unpleasant surprise sur...
VoiceOnyxhat einen Beitrag geschrieben.14. März 2019
Did you know you can return a call to a client using your company caller id remotely? When you’d like to return a client’s call after hours or when you aren’t in the office, simply use our Remote Line Access feature. VoiceOnyx technicians will assign you a masking number to call from your cell phone.
“The client starts by dialing in the masking number, which allows him or her to dial in the office phone system. The client will hear the phone ring once and then hear the dial tone again. At th...
VoiceOnyxhat einen Beitrag geschrieben.5. März 2019
If your office would like to eliminate your analog fax machine, VoiceOnyx electronic fax service is available. The service allows you to send emails with attachments directly to any of your clients who are using a fax machine. You will also be able to receive faxes from clients to your email. This has the advantage of allowing you to manage your faxes digitally from your computer, as well as cut down on paper usage.
For those of you who wish to keep a fax machine, there is EFax Service with a...
VoiceOnyxhat einen Beitrag geschrieben.20. Februar 2019
Visit your account online at https://www.voiceonyx.com/portal to review your invoice history, make a monthly payment, or set up AutoPay. VoiceOnyx accepts VISA, MasterCard, Discover Card, and American Express, in addition to a business checking account. The portal allows you to easily update credit card and banking information as needed.
Customers are invited to pay their bills electronically when they initially set up their accounts. Since service invoices are due in advance by the 5th of...
VoiceOnyxhat einen Beitrag geschrieben.6. Februar 2019
The VoiceOnyx Buddy List appears on the main screen of your Polycom phone. The screen allows you see which of your co-workers are on the phone (red line by name) and who is available to speak with you or accept a transferred call. Due to your ability to see your team members status in real time, this feature is also known as Presence Monitoring.
Who Sets up my Buddy List?
The technicians at VoiceOnyx will set up and update your Buddy List for each extension. Just keep us informed of any ...
VoiceOnyxhat einen Beitrag geschrieben.24. Januar 2019
You Decide your PBX System Features
Many customers don’t realize all the features that are available when setting up or updating their PBX system with VoiceOnyx. Pricing is based on your number of “seats” or phones, and not lines/ phone numbers, so it's possible to have toll free and local numbers assigned to your account at little or no cost. VoiceOnyx also has several very affordable International Calling Plans available. The Polycom phones are able to receive up to 6 multiple calls per...
VoiceOnyxhat einen Beitrag geschrieben.21. November 2018
VoiceOnyx offers a choice of six Polycom desktop models and two conference phones. Phones are designed for use in classrooms, call centers, and small to large businesses, depending on your call volume and other preferences. The VVX 300 through VVX 600 models have built-in standard features businesses use most often:
Call forwarding
Call transferring
Three way conferencing
Voicemail
Directories
Do not disturb
VoIP Phones are Rich in Custom Features and High Definition Sou...
VoiceOnyxhat einen Beitrag geschrieben.10. November 2018
VoiceOnyx offers incoming Caller ID to provide quick information on who is calling your business and their phone number, if the caller has provided this information to their carrier. This allows you to prioritize the call, let it go to voicemail, or take further action if it is an unwanted call.
Caller ID Labels Provide Immediate Information
As an added service, VoiceOnyx provides Caller ID Labels, which tell you at a glance whether the caller has dialed a specific phone number or department....
VoiceOnyxhat einen Beitrag geschrieben.9. November 2018
VoiceOnyx offers incoming Caller ID to provide quick information on who is calling your business and their phone number, if the caller has provided this information to their carrier. This allows you to prioritize the call, let it go to voicemail, or take further action if it is an unwanted call.
Caller ID Labels Provide Immediate Information
As an added service, VoiceOnyx provides Caller ID Labels, which tell you at a glance whether the caller has dialed a specific phone number or department....
VoiceOnyxhat einen Beitrag geschrieben.25. Oktober 2018
Holiday Closure Messages are a convenient feature this time of year. VoiceOnyx sends a holiday message reminder which provides your business with the option to play a generic or custom message on the day(s) and times you schedule an upcoming closure. These messages are professionally recorded and let your customers know you are closed for business. They also provide the option to leave a message that can be routed to voicemail or a particular extension.
You have the option to customize wording ...
