ALISHA MAHAJAN

Bis 2025, Lead Analyst, American Express India (P) Limited, India
frankfurt am main, Deutschland

Fähigkeiten und Kenntnisse

Account Analysis
| Customer Relationship Management
Customer Relationship Management
Fraud Detection
Project Management
| Risk Analysis
MIS Reporting
Stakeholder Management
Training and Development
Quality Assurance
Business Development
AML
kyc
finance analysis
Anti Money Laundering
CRM Systems
Account Management
SQL
Know Your Customer (KYC)
Customer Documentation
Dispute Resolution
Validation
Salesforce
MS Office
Microsoft Power BI
Support
Business Intelligence
Business Planning

Werdegang

Berufserfahrung von ALISHA MAHAJAN

  • 4 Jahre und 3 Monate, Juni 2021 - Aug. 2025

    Lead Analyst

    American Express India (P) Limited, India

    •Investigated AML transaction related cases by analyzing transaction data and customer documentation. •Assessed dispute eligibility in line with card scheme rules, internal policies, and compliance standards. •Collaborated with fraud prevention, AML, KYC, customer service, finance, and operations teams to resolve complex transaction issues. •Identified transaction risk trends and operational gaps, supporting preventive improvements and stronger control frameworks.

  • 2 Jahre und 3 Monate, März 2019 - Mai 2021

    Senior Associate – DGT / Fraud Gate

    American Express India (P) Limited, India

    •Managed dispute resolution and fraud investigations ensuring compliance with payment processor guidelines and representment documentation. •Coordinated documentation validation and initial case sampling for chargeback dispute categories for merchants. •Collaborated in defining improved case-handling procedures to streamline complex workflows. •Supported complaint management processes between merchants and internal stakeholders.

  • 1 Jahr und 10 Monate, Feb. 2017 - Nov. 2018

    Business Development Executive

    Nethues Technologies Pvt. Ltd., India

  • 1 Jahr und 3 Monate, Juli 2015 - Sep. 2016

    Business Development Manager

    Morelife London Pvt. Ltd.

     Collaborated with the Sales Director and Marketing teams to conceptualize and implement innovative outbound marketing initiatives, providing strategic inputs to shape impactful client programs.  Managed and nurtured relationships with UK-based clients, thoroughly reviewing their requirements in coordination with the UK team to prepare and deliver tailored quotations.

Ausbildung von ALISHA MAHAJAN

  • 3 Jahre, Mai 2015 - Apr. 2018

    Post Graduate Diploma in Business Analytics

    Symbiosis International University, India

  • 2 Jahre und 9 Monate, Aug. 2011 - Apr. 2014

    Bachelors of Commerce

    Delhi University, India

Sprachen

  • Englisch

    C1 (Fließend)

  • HINDI

    C1 (Fließend)

  • Deutsch

    B1-B2 (Gute Kenntnisse)

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