ALISHA MAHAJAN

•Investigated AML transaction related cases by analyzing transaction data and customer documentation. •Assessed dispute eligibility in line with card scheme rules, internal policies, and compliance standards. •Collaborated with fraud prevention, AML, KYC, customer service, finance, and operations teams to resolve complex transaction issues. •Identified transaction risk trends and operational gaps, supporting preventive improvements and stronger control frameworks.

•Managed dispute resolution and fraud investigations ensuring compliance with payment processor guidelines and representment documentation. •Coordinated documentation validation and initial case sampling for chargeback dispute categories for merchants. •Collaborated in defining improved case-handling procedures to streamline complex workflows. •Supported complaint management processes between merchants and internal stakeholders.

 Collaborated with the Sales Director and Marketing teams to conceptualize and implement innovative outbound marketing initiatives, providing strategic inputs to shape impactful client programs.  Managed and nurtured relationships with UK-based clients, thoroughly reviewing their requirements in coordination with the UK team to prepare and deliver tailored quotations.