ALISHA MAHAJAN

•Investigated AML transaction related cases by analyzing transaction data and customer documentation. •Assessed dispute eligibility in line with card scheme rules, internal policies, and compliance standards. •Collaborated with fraud prevention, AML, KYC, customer service, finance, and operations teams to resolve complex transaction issues. •Identified transaction risk trends and operational gaps, supporting preventive improvements and stronger control frameworks.

•Led operational transformation of 3 high-risk financial workflows, reducing process error rates by 30% through redesigned SOPs & structured quality controls. •Delivered 40% reduction in manual reporting by designing & implementing automated KPI dashboards using Power BI & Advanced Excel. •Managed 200+ cross-functional cases a quarter, coordinating legal, compliance, finance & operations stakeholders under tight SLA's. •Drove 25% faster resolution across operational disputes through RCA frameworks & CAP.

 Collaborated with the Sales Director and Marketing teams to conceptualize and implement innovative outbound marketing initiatives, providing strategic inputs to shape impactful client programs.  Managed and nurtured relationships with UK-based clients, thoroughly reviewing their requirements in coordination with the UK team to prepare and deliver tailored quotations.