ALISHA MAHAJAN

As Lead Account Analyst – US CBR  Promoted to Senior Account Analyst, focusing on reconciliation and remediation of US consumer, business, and corporate accounts, along with risk analysis and fraud detection.  Managing critical functions, including check issuance, re-issuance, wire transfers, and corporate account management, with a keen focus on high-risk merchants to identify fraudulent activities.

 Delivered outstanding customer service to account holders by resolving disputes, fraud, and service-related issues.  Ensured precise inquiry setups by validating data from internal systems and securing appropriate responses to dispute representments and documentation for payment processors.

 Collaborated with the Sales Director and Marketing teams to conceptualize and implement innovative outbound marketing initiatives, providing strategic inputs to shape impactful client programs.  Managed and nurtured relationships with UK-based clients, thoroughly reviewing their requirements in coordination with the UK team to prepare and deliver tailored quotations.