Aad Molendijk

At Novell I was my responsibil to ensure the quality management environment is in line with the corporate quality directive. Continual improvement of the QMS by means of internal and external audits, analyse root causes for any finding resulting from the audit. Retaining the 9001:2000 ISO certification and implementing SCP certification. For our Business Partnership Development department and Outsourced Operations Management I perform audits at partners.

Preventing non-conformance on SLA’s and customers satisfaction by communication to EMEA management on upcoming releases at an early stage (draft). Ensuring communication between engineers in EMEA and US on latest development and fixes, ensuring prevention of any issues in the software due to the language differentiation. Maintaining of internal web-sites regarding quality and products.

First- and second-line engineering. Specialised in Novell eDirectory - ISM – DirXML The responsibility included the provision of technical support in ISM / eDirectory, DirXML, Novell Account Management, LDAP, iMonitor and other related tools for corporate customers, partners and consulting. Team Coordinator (2001 -2004) Controlling the service request to be handled by the engineers in the team to meet customers service level agreement dead line.

Outsourcing to IT companies and training

as team member responsible for the care of children and support to their parents. Education to parents.

Sales of music intruments

Environmental Management in Cooperations Environmental Policies Environmental Communication Environmental Economics

Social work, Health Care