Abdallah Desai

• Provide 2nd Line Onsite Desktop Support to 50 users at Misys International Banking in Frankfurt and provide Remote Support to 10 users at Misys International Banking in Warsaw • Provide Telephone, Email , Remote and Desktop Support to all Misys International Banking Employees • Provide support to all VIP users at Misys International Banking • Provide Support to all users between 09:00 and 18:00 Central European Time • Provide Blackberry Support to all Misys International Banking Employees using Blac

•Provide 1st and 2nd Line Technical Service Desk to all European Central Bank Employees in Germany and all National Central Bank Employees across the whole European Union •Provide support to 2500+ users at European Central Bank and National Central Bank •Provide Telephone, Email and Remote Support to all European Central Bank and National Central Bank Employees •Provide support to all VIP users at European Central Bank and National Central Bank

•Provide 1st and 2nd Line Technical Service Desk to all Goldman Sachs Employees at the London Office and all Goldman Sachs remote offices globally •Provide support to 5000+ users globally at all Goldman Sachs Offices •Provide Telephone, Email and Remote Support to all Goldman Sachs Employees globally •Provide support to all VIP users at all Goldman Sachs Offices globally •Provide Network Desktop Solutions (NDS) support to all Goldman Sachs Employees using Citrix on Blade Servers

•Provide 1st and 2nd Line Technical Service Desk to all Catlin Employees at the Head Office in London and all Catlin remote offices globally •Provide Trade Floor Support to 500 users on the Trading Floor at Catlin London Office •Provide Trade Floor Support to 500 users on the Trading Floor at Lloyds of London (Lloyds Syndicate) •Provide support to 1500 users globally at all Catlin Offices within Service Level Agreements •Provide Telephone, Email and Remote Support to all Catlin Employees globally

•Managing a portfolio of established customers providing support & assisting in rolling out E-Trading to their Trading Partners. •Setting up of new Trading Partners with the Construction Industry and Banks such as Lloyds TSB and GE Capital •Setting up of new Trading Relationships with the Construction Industry and Banks such as Lloyds TSB and GE Capital •Dealing with customer support issues and carrying out diagnosis on reported faults logged under Lotus Notes 6.5