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Abdallah Desai

Bis 2008, Service Desk Analyst, European Central Bank
London, Vereinigtes Königreich

Fähigkeiten und Kenntnisse

Windows XP
MS Office Products
Blackberry
Citrix
Büro

Werdegang

Berufserfahrung von Abdallah Desai

  • Bis heute 16 Jahre und 6 Monate, seit Dez. 2008

    Desktop Support Analyst

    Misys International Banking

    • Provide 2nd Line Onsite Desktop Support to 50 users at Misys International Banking in Frankfurt and provide Remote Support to 10 users at Misys International Banking in Warsaw • Provide Telephone, Email , Remote and Desktop Support to all Misys International Banking Employees • Provide support to all VIP users at Misys International Banking • Provide Support to all users between 09:00 and 18:00 Central European Time • Provide Blackberry Support to all Misys International Banking Employees using Blac

  • 6 Monate, Juni 2008 - Nov. 2008

    Service Desk Analyst

    European Central Bank

    •Provide 1st and 2nd Line Technical Service Desk to all European Central Bank Employees in Germany and all National Central Bank Employees across the whole European Union •Provide support to 2500+ users at European Central Bank and National Central Bank •Provide Telephone, Email and Remote Support to all European Central Bank and National Central Bank Employees •Provide support to all VIP users at European Central Bank and National Central Bank

  • 3 Monate, März 2008 - Mai 2008

    Service Desk Analyst

    Goldman Sachs

    •Provide 1st and 2nd Line Technical Service Desk to all Goldman Sachs Employees at the London Office and all Goldman Sachs remote offices globally •Provide support to 5000+ users globally at all Goldman Sachs Offices •Provide Telephone, Email and Remote Support to all Goldman Sachs Employees globally •Provide support to all VIP users at all Goldman Sachs Offices globally •Provide Network Desktop Solutions (NDS) support to all Goldman Sachs Employees using Citrix on Blade Servers

  • 8 Monate, Juli 2007 - Feb. 2008

    Service Desk Analyst

    Catlin

    •Provide 1st and 2nd Line Technical Service Desk to all Catlin Employees at the Head Office in London and all Catlin remote offices globally •Provide Trade Floor Support to 500 users on the Trading Floor at Catlin London Office •Provide Trade Floor Support to 500 users on the Trading Floor at Lloyds of London (Lloyds Syndicate) •Provide support to 1500 users globally at all Catlin Offices within Service Level Agreements •Provide Telephone, Email and Remote Support to all Catlin Employees globally

  • 6 Monate, Jan. 2007 - Juni 2007

    Support

    Causeway Technologies Limiited

    •Managing a portfolio of established customers providing support & assisting in rolling out E-Trading to their Trading Partners. •Setting up of new Trading Partners with the Construction Industry and Banks such as Lloyds TSB and GE Capital •Setting up of new Trading Relationships with the Construction Industry and Banks such as Lloyds TSB and GE Capital •Dealing with customer support issues and carrying out diagnosis on reported faults logged under Lotus Notes 6.5

Ausbildung von Abdallah Desai

  • 10 Monate, Sep. 1998 - Juni 1999

    Computing

    Lancaster University

  • 1 Jahr und 10 Monate, Sep. 1996 - Juni 1998

    Computing

    Blackburn College

Sprachen

  • Englisch

    Muttersprache

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