Ferri Pagano van Amersfoort

Remote management , and administration as part of a Team supporting , managing and securing a large deployment of several thousand Apple devices ( iPhones, iPads) for the European Central Bank , using Apple Business Manager and Microsoft Intune. -deploying internal developed and external apps and app configurations. -creating and deploying different corporate profiles for devices with different grades of exposure to security threats. -VPN , mail encryption, certificate and 2FA authentication

Diverse mobile platforms using Intune and Jamf -IOS, ( iPhones, iPads, using Apple Business Manager and Microsoft Endpoint Manager together with Apple configurator) and JAMF -Android with MobileThreat Defense ( Cisco Harmony /Sandblast Mobile) , -Windows devices, domain desktops administered and managed through GPO and sCCM., and Azure Laptops co-managed with MECM (SCCM) Intune -Microsoft Surfacehub Meeting devices., -Mac computers, domain access (desktops) and azure macbooks managed with Jamf.

Management and support/repairs of the fleet of mobile devices (iphones, iPads, macs, android) using the Mobileiron ( IVANTI endpoint manager mobile and Ivanti neurons for MDM) and Microsoft Intune platforms for the OHIM ( recently renamed EU IPO) in Alicante. Worked on extending the available options for the use of mobility with remote access to some data from mobile devices, single sign-on, resilience, vpns and integration with an F5. Built new deployment using android COBO fully managed devices.

Mobile Devices specialist (mobile phones, pdas, iPhones, iPads, android, Windows Mobile deployment and management, repairs), Second line support, mixed environment windows 7 -office 2010 and windows xp- office 2002 and 2003, as well as large inhouse development area. Multilingual Multicultural office environment, with small branches in other continents. Disaster recovery and High availability implementation of the MDM as well as revising authentication methods to improve user experience

Second line help desk duties, outsourced to a spanish client, the European Office for the Harmonisation of the Internal Market,"OHIM"; Giving software and hardware support, Implementation and deployment of new technologies, analysis of problems , Liaise IT solutions in a multilingual and multicultural environment following ITIL procedures. SMS, Mobile roaming support, PDAs, Remedy, connectivity, ras, liaison with users, reports, etc..