Abdallah Kheirallah

I was responsible about the order automation in Nestle Jordan, and support the CS team in Jordan. Participate and contribute in the planning, development, and execution of strategies to drive Customer Service best practices, adoption and to sustain value creation. Optimum planning and satisfaction of customer’s demand or replenishment needs in the most cost effective way and required speed. Delivering effective business solutions on time and error-free, monitoring the effectiveness of solution design.

Deliver services related to the implementation & sustenance of the GLOBE ISIT standards, IT Infrastructure, IT Security, Network and Telecommunication in the market/region. Deliver timely support (scope, timing, content) for agreed priority processes. Provide support for the cost effective IT infrastructure, monitor & optimize total GLOBE IS/IT cost. Provide support for operating system (Win10, Win7, WinXP, Win 2003, and Win 2008) Plan, procure and manage the delivery of IT Assets and services

Installs and configures computers and peripherals on data networks. Provides support and resolves problems related to installed computer software. End user support and troubleshooting for workstation, software, telecommunication, network, printer, and fax issues. Prioritize and troubleshoot complex problems and provide complete solutions to ensure a high level of customer satisfaction.

Responsible for all aspects of system administration including servers, networks, applications, databases, and telecommunications. Work on call with team, and customers, to insure 24h system availability. Perform system backups and recovery procedures Maintain network security authentication including IP telephony security, application security

Set up PC work stations for new users including assembling, connecting and activating equipment and installing operating applications software as directed; if needed, instruct users on both basic and advanced user aspects of PC operation Troubleshoot and develop solutions for end user problems through a process including problem recognition, research, isolation and resolution steps; may involve use of diagnostic software; documents problems and resolution steps in tech support log system