Abhay Pawashe

1. Pivotal role in Leadership building across Teams and Stakeholders. 2. Develop, maintain and share technical expertise with staff to improve knowledge and competence throughout the organisation. (Governance) 3. Plan, monitor, control and prioritise resources and budget to ensure that all activities are completed efficiently as per Time, Quality and Cost. 4. Lead Agile Scrum/Kanban SDLC projects onshore & offshore teams. 5. working on multiple projects, identify, develop and implement complex projects.

1. Ownership of 3 Smart City Projects as a Technical Project manager focusing on Software Integration & Development on the SaaS platform. 2. Planning of the Project in collaboration with Pre-sales and CTO. 3. Capable of Prioritising tasks/ backlogs for Sprints and design product Storyboard with Team Lead (scrum master/Agile standards). 4. As Scrum Master developed and implemented a comprehensive program governance plan to monitor, manage, and support initiatives across the network transformation area.

1. Ownership of 2 projects and a (24/7) Dev ops 10 FTE Team. 2. Prepare Developer’s Availability report with the current and forecast headcount. (People management) 3. Maintain Talent Resource pool for new Projects. (Resource Mgmt.) 4. Ability to meet tight project schedules and cost targets, without compromising on customer requirements. (client negotiation) 5. Share the Project Status report for the monthly Steering Committee meeting with suggestions to improve delivery Efficiency. (reporting)

1. Lead IT and Business consulting investment banking projects. Ensure the Projects meet all scope, time, budget, and quality expectations and achieve Project objectives. (Project Management) 2. Focus on Project stabilization contribution to Process improvement and implementation of ITIL Standards.(Compliance Governance) 3. Handling Client Escalations and providing RCA with an improvement Action plan. (Problem management) 5. Resource planning for replacement/backup for continual 24/7 support & Weekly Roster

1. Role of a Subject Matter Expert for transition of the Help Desk Project.(IT helpdesk) 2. Planning and Execution of IT Contact Centre Help desk transition from Northern Ireland to Bangalore.(Project Transition) 3. Ownership of Knowledge Transfer and Documentation during the Transition.( Transition SME) 4. Responsible for Training the new team in India on the project. 5. Monitored end to end call centre operations, outsourcing process. 6. implemented data driven strategies and KPIs.

1. In-Depth Technical Knowledge of Windows XP and Vista Operating systems.(Voice Technical Support/ Incident Management) 2. Troubleshooting Technical issues of US customers over the Phone. 3. High Responsibility with Advance Admin access to update Registry. 4. Analysing the issue checking system logs and tracing the error.(ITIL) 5. Preparing detailed step-by-step notes of troubleshooting in the ticket to be used in the next windows patch upgrade.(Ticket management).