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Abhijith Mohanan

is looking for freelance projects. 🔎

Angestellt, IT Analyst, Tata Consultancy Services Deutschland GmbH
Bengaluru, Indien

Fähigkeiten und Kenntnisse

Project Management
MS Office
Consulting
Microsoft SCCM
Microsoft Office 365
Microsoft Intune
Microsoft Azure
Mac OS
Windows
IT support
Computer
Help desk
Information technology
Windows Server
Active Directory
System Administration
Computer Science
PC
Customer Support
IT Application Management
Support
Technology
Engineering
Application Support
PC Support
Web Administration
English Language
Windows 10
Ticketsystem
Application
Software
Apple Macintosh
Mobile Device Management
Jamf
IT Infrastructure
Communication skills
Team work
Analytical skills
Reliability
VMware
Storage
Hyper-V
Commitment
Responsible
Customer service
Professional experience
Windows 7
Hardware installation
Windows XP
Google Android
Microsoft Windows XP
Customer care
Windows 11
Mac OS X
Microsoft Active Directory
Technical Knowledge
Motivation
ability to work under pressure
Hardware
Organizational skills
Service Desk
Server
System Integration
Administration
Soft Skills
XenApp
Jira
Confluence
IIS
IT-Consulting
Technical Support
Procurement
Print server
IT Demand Management
IT Service Management
Technical purchasing
Microsoft
IT Change Management
Network Administration
Virtualization
Infrastructure
VPN
Documentation
BitLocker
LAN
MS Teams
Enterprise
Technical Consulting
DNS
Firewall administration
Android
DHCP
iOS
Apple
Hardware procurement
Telephone
Projects
Monitoring
Access control
Microsoft Certified Professional
Data security
Windows Power Shell
MDM
ServiceNow
System Monitoring
IT Project Management
Microsoft Exchange Server
Software Deployment
Service Delivery Management
IT Solutions
Digital workplace
Data Centre Services
Incident Management
Customer Relationship Management
IT Network
IT Infrastructure Library
Video Conferencing
mobile
Configuration Management
VMware ESX
Server Administration
Internet Technologies
Hard skills
Mac OS X Server
Migration
VMware vSphere

Werdegang

Berufserfahrung von Abhijith Mohanan

  • Bis heute 1 Jahr und 3 Monate, seit März 2024

    IT Analyst

    Tata Consultancy Services Deutschland GmbH

    Provided global remote IT support for Windows, macOS, and mobile environments. Managed end-user tickets using ServiceNow, ensuring SLA compliance and quick issue resolution. Configured and troubleshot Microsoft Intune and JAMF Pro for enterprise device management. Administered Active Directory and Office 365, handling user provisioning, security policies, and group configurations. Led Root Cause Analysis (RCA) for recurring technical issues to improve system stability

  • Bis heute 5 Jahre und 6 Monate, seit Dez. 2019

    IT Support Engineer II

    ICON plc

    Delivered remote IT assistance to 5,000+ global users, achieving a 90% first-call resolution rate. Implemented device and application configurations across Windows, macOS, and mobile platforms. Managed IT asset lifecycle, including hardware replacements and maintenance. Provided training and documentation for internal teams on new IT processes and applications.

  • Bis heute 6 Jahre und 8 Monate, seit Okt. 2018

    Retainer Engineer

    Aforeserve.com LTD

    Provided 2nd level IT support, troubleshooting corporate applications and endpoint issues. Monitored global ticketing queues, ensuring fast acknowledgment and resolution of critical incidents. Assisted in knowledge transfer sessions to improve team efficiency and performance

Ausbildung von Abhijith Mohanan

  • Bis heute 11 Jahre und 3 Monate, seit März 2014

    Computer Engineering

    Nss Polytechnic, college Pandalam

Sprachen

  • Englisch

    Fließend

  • Tamil

    Gut

  • Hindi

    Grundlagen

  • Malayalam

    Muttersprache

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