Abhijith Mohanan
Skills
Timeline
Professional experience for Abhijith Mohanan
- Current 2 years and 2 months, since Mar 2024
IT Analyst
Tata Consultancy Services Deutschland GmbH
Provided global remote IT support for Windows, macOS, and mobile environments. Managed end-user tickets using ServiceNow, ensuring SLA compliance and quick issue resolution. Configured and troubleshot Microsoft Intune and JAMF Pro for enterprise device management. Administered Active Directory and Office 365, handling user provisioning, security policies, and group configurations. Led Root Cause Analysis (RCA) for recurring technical issues to improve system stability
- Current 6 years and 5 months, since Dec 2019
IT Support Engineer II
ICON plc
Delivered remote IT assistance to 5,000+ global users, achieving a 90% first-call resolution rate. Implemented device and application configurations across Windows, macOS, and mobile platforms. Managed IT asset lifecycle, including hardware replacements and maintenance. Provided training and documentation for internal teams on new IT processes and applications.
- Current 7 years and 7 months, since Oct 2018
Retainer Engineer
Aforeserve.com LTD
Provided 2nd level IT support, troubleshooting corporate applications and endpoint issues. Monitored global ticketing queues, ensuring fast acknowledgment and resolution of critical incidents. Assisted in knowledge transfer sessions to improve team efficiency and performance
Educational background for Abhijith Mohanan
- Current 12 years and 2 months, since Mar 2014
Computer Engineering
Nss Polytechnic, college Pandalam
Languages
English
C1 (Fluent)
Tamil
B1-B2 (Good)
Hindi
A1-A2 (Basic)
Malayalam
C2 (Expert / native speaker)
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