Abhishek Jyoti

Maintained client engagement, securing new POs by proposing Salesforce modules to enhance processes. Key in project planning, optimizing resources to meet objectives. Delivered client demos with tailored CRM recommendations. Oversaw project delivery, managing UAT, resolving issues, and ensuring smooth data migration. Facilitated architectural discussions for better Salesforce integration. Designed error handling and monitoring solutions, customized CRM systems, and developed detailed solution documentation.

Facilitated Salesforce architectural discussions, managed sprints for optimal resources, and aligned projects with business goals. Engaged clients for requirements, proposed solutions, and resolved issues. Led data migration, designed security frameworks, and supported post-deployment. As SME, provided estimates for integrations, drove growth, and ensured high-quality, on-time delivery. Proactively improved Salesforce value, ensuring client satisfaction and project success.

I led requirement gathering sessions and workshops to establish a Case Management tool. I designed and implemented bi-directional integration with Dell OPAS and Cerner e-service for case synchronization, including a re-trigger mechanism for error handling. I also created customized solutions for case assignment, approval/escalation processes, and secure data transfer. Additionally, I implemented test classes, unit testing, functional testing, and managed all pre- and post-deployment tasks.