Adam Piotr Kozlow

- Managed team of 30 associates responsible for problem resolution in Inbound, RSP, Hazmat and Damage land. - Coordinated tasks for three level 3 ISS representatives in the absence of AM. - Prepared daily shift plan for associates, working with leadership team on streamlining hours in the process while increasing proficiency of the team in resolving issue in the process - Improving each sector to reduce the issues or misses in the process

-Supported Vendors/Clients directly from inside facing trouble resolution on the catalog level. - Managed personal daily workflow and shared best practices with management and colleagues to help provide structure and improvement to new ISS team. - Increased TT Resolution by 50% resulting in overall performance improvements (standard rate of FC 3 tt/h, my rate 6 - 8 tt/h) - Learned other colleagues to understand faster how to solve all issues

- Selected for Reactive Arc management team. Responsible for chasing and coordinating stow of reactive arcs within the 4 h sla. Resulting in a successful completion rate of 99,7% - Learned / Coached new Associates