Ade Ayorinde

Primary focus is to coordinate with various business organizations (including project, product, testing, support, and infrastructure groups) to ensure successful delivery of Lebara product suites, document processes and build engagement with Tier1 customers. Identifying roles and responsibilities and in turn producing a stakeholder map. Facilitating workshops to validate requirements, process maps and to encourage stakeholder participation.

Nseedr start-up provided social media integration tools, brands advertising and customer engagement solutions. •Designed long term campaign strategies for SMEs. •Utilized Ad Agencies for effective customer engagement. •Identified and documented all core business activities. •Aligned campaigns to meet CRM and marketing Objectives e.g. drive brand awareness. •Produced data extracts for each campaign and monitored processes around campaign execution and management.

Instrumental in successful end to end Integration of new customer's into Nortel Managed Services across EMEA and APAC regions. Partnered with EMEA & APAC Service Delivery Managements and cross-functional team leaders to drive process improvement and integration of new customers and sites into a fully managed service environment. Developed strong relationships with Nortel Enterprise customers and partners through daily interactions during customer project development and production system maintenance.

Managed provisioning and maintenance of Cable & Wireless Database Automation Processes and part of a 3 person on-call team. Provided complex and challenging support for Cable &Wireless Database product suite and its underlying technologies. Acted as global tools escalation contact on site and managed enquiries related to operational and technical support of Nortel VoIP products, services and processes which cannot be solved by customer’s internal IT team.

Participated in business initiatives to improve process documentation whilst implementing the change points highlighted in solution workshops. • Managed and Tracked change actions and ensured interventions are identified, documented and change management plans implemented. • Ensured identified business change action plans are supported operationally. • Maintained relationships and provided data to the identified change networks. • Ensured integration across change activities, enabling consistent messa

Primarily responsible for supporting BT customers for Tier 1 technical issues involving newly launched broadband product and services. Interacted with customers over the phone, via email, delivering technical responses and solutions at a level appropriate for the target audience,