Adis Pućurica

* 1st level support & resolutions with residential and business customers in telecommunications via cloud services, phone, email, and additional internal software and systems. * Updating customer account information, placing (new), and monitoring existing (pending) orders. * Advising customers on product choice, compatibility, specification, and availability * Resolving issues with critical thinking in collaboration with colleagues from other departments, to secure customer satisfaction and product quality.

Providing customer service Responding to emails and phone calls Scheduling meetings Preparing customer spreadsheets and keeping online records Organizing managers’ calendars Performing market research Creating presentations

[Migrant Assistant – providing hygiene duties, Shelter with NFI, Registration, Food, Transport & Consulting to PoCs.] [Acting Team Leader – monitoring, evaluation of all camp activities, communication with other humanitarian agencies, support for the team members, and daily report to all supervisors]

- assisting doctors by preparing patients before procedures and assistance during procedures - managing and updating patients health status/values within the Hospital Health E-system - patient consulting within assigned departments or health centers. - carrying out physical examinations, investigatory procedures - providing advice and education about prescribed therapy or upcoming rehab - treating wounds - regular measuring of blood pressure and sugar levels - taking blood samples for lab tests

- Key responsibility is to teach 50 min classes to students in English grammar, reading, conversational skills, correcting pronunciations and expanding vocabulary. - Select and sequence appropriate materials, resources, and approaches according to the course/content area and audience of learners. - Assess, track, and provide relevant and timely feedback on achievement (performance and growth) of students, academic staff, as well as materials and courses.

Teaching English 1 on 1 (25 -50 min time blocks lessons) to children and adults from different backgrounds with a dedicated interactive platform and specialized learning materials. From exam preparation to specialized English use for corporate or business, medicine, public speeches and presentations. Daily feedback on performance and assignment of challenging exercises in preparation for the next class. Monthly attendance on company free trainings, and application of newly learned skills.

Providing 1 on 1 English lessons, mainly to adult students from Japan and South Korea. Assessment of students needs and current English level. Teaching and consulting students on optimal learning, proper vocabulary or grammar and teaching material,from beginner to upper advanced. Helping students with their specif language needs, be it every day or professional use case;from exam preparation to corporate presentation reviews. Facilitating flexibility and courage to engage in dialogue and express ideas.

Junior coordinator – assisting and planning routines for people (adults & children ) with disabilities in a care center in Basel Switzerland]

Sales representative for Eco products for personal care, hygiene, and health. Promotion of Limes products and services, and preparation of presentations and exhibitions in various companies, fairs, and education centers. Ongoing education about new products. Recommendations and consultations with clients, and offering the best packages on an individual level. Ordering, processing, coordination with the headquarters and suppliers in order to enable a prompt and smooth delivery to all clients.

Receiving inquiries via phone, email, and dedicated software from clients and beneficiaries who were using our partners' products or services: - handling and assisting customers calls, - forwarding requests and canceling orders, - consulting with the customers and their needs, - reimbursement of eventual damage via refunds or coupons